Unable to change payment method
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Unable to change payment method
17-02-2023 4:59 PM
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Re: Unable to change payment method
17-02-2023 5:11 PM
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@FrankieL If the invoice is pending, you cannot change the payment method, as it will already have been submitted to your bank - presumably this is Direct Debit?
Re: Unable to change payment method
17-02-2023 5:18 PM
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Re: Unable to change payment method
17-02-2023 5:21 PM
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When did you change banks? If you followed the 'switching' procedure (see MSE, or the banks own procedures), then the DD will have been switched to your 'new' bank.
Re: Unable to change payment method
17-02-2023 5:24 PM
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Re: Unable to change payment method
17-02-2023 5:28 PM
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Hi @FrankieL,
We wouldn’t restrict your service or charge a late payment fee until 14 days after the payment fails, so if the direct debit is still pending, I’d allow the payment to fail then you’ll have 14 days to make a one off payment and change your payment details afterwards.
Re: Unable to change payment method
17-02-2023 5:29 PM - edited 17-02-2023 5:30 PM
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I'm a little confused. So you haven't changed banks, but you have moved all you money to another one? That sounds like you have changed banks, to me, and any DD's should have moved with the money.
You do need to call PN and see if there is a way round this - I can't advise.
EDIT @Gandalf beat me to it.
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