Undercharged
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Undercharged
14-11-2021 10:10 PM
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I noticed on my bank statement that I was undercharged last month. My discount was applied twice. This looks correct on my bills for Sept and Oct but it doesn’t take into account a refund I was given for the original Sept overcharge. It’s not been corrected in the Nov bill.
Re: Undercharged
15-11-2021 9:22 AM
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Thanks for the heads up @quelquod
This is basically the way our billing system works, when we apply discounts if this is during a billing cycle, the system will automatically pro-rata them on the next bill including providing the correct discount for the month moving forward.
I've dropped you an email, going into a little more detail. I hope this helps.
Re: Undercharged
15-11-2021 9:51 AM
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Hi @Gandalf you’ve misunderstood me. I’ve PM’d you.
Re: Undercharged
15-11-2021 10:01 AM
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Hi @quelquod
I'll PM you back shortly
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