Upgrade offer is crazy

[#1]

Hi i am about to expire on my current contract and my new offer is about £16 more than the deal i currently have 

I have been with plus net for years but gigaclear have arrived and i can get 

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 

or stay with plusnet for 65 mbps phone line for  £52 a month ( unlimited calls ) 

Are plusnet gonna offer me a good deal or is our relationship over 😂 

I have been happy with the service for years but not gonna pay more for less 

I forgot to add plusnet do not offer fttp at my location either 

[#2]

I have also noticed as well that vodaphone are doing a 67 mbps broadband only deal to this address for £20 

no phone line costs can plusnet match that ? 

[#3]

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@wesupportthepal wrote:

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 

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It sounds like a no brainer to me you lucky person!

[#4]

Hello @wesupportthepal

Thanks a lot for reaching out, I've just had a look at the account associated with your Community Forum profile and I'm confused, you've not received any sort of upgrade offer as of yet?

In case I have the wrong account, please can you send me a PM with your account username?

[#5]

Have you seen the reviews for Gigaclear?

Pretty poor.  Plus,  unless you're downloading a lot of have a lot of devices needing high bandwidth at the same time,  I personally don't see the point of 400Mbps, infact 100Mbps is more than enough. 

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@wesupportthepal wrote:

Hi i am about to expire on my current contract and my new offer is about £16 more than the deal i currently have 

I have been with plus net for years but gigaclear have arrived and i can get 

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 

or stay with plusnet for 65 mbps phone line for  £52 a month ( unlimited calls ) 

Are plusnet gonna offer me a good deal or is our relationship over 😂 

I have been happy with the service for years but not gonna pay more for less 

I forgot to add plusnet do not offer fttp at my location either 

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[#6]

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@smartypants wrote:

Have you seen the reviews for Gigaclear?

Pretty poor.  

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Not like the reviews for Plusnet then?

[#7]

Yep. But I can only from my experience and the 50 business and residential plusnet lines I manage. The only issue for me, and this is like nearly every business now I find, is the shocking customer service, primarily because they have 5 call centre staff per 2 million customers.

Better the devil you know sometimes

[#8]

Ok so had to make a call in the end to see if plus net wanted my custom and to be fair they offered me a deal that was pretty close to Vodaphone's £28 and as has been said i was a little unsure about gigaclear so after just 5 minutes on the phone i took the plusnet deal and im here for another 2 years 

[#9]

Hiya @wesupportthepal, I am pleased to hear that you have decided to stick with us!

Should you need any support at all, don't hesitate to let us know.