Wrong billing again

fibreinternet · ‎10-05-2019

Hi plusnet, fed up of being on hold on phone, can only talk to a boy which is a waste of time so last resort is this method.
Once again you are billing me wrong, some bizarre reason my next monthly did is £26.53, I renewed with you in early April after a previous screw up and agent decided that it would be honoured at £21.50 or £21.99 forgot which, but now you plan to take £26.53 for May!!!! Why, why , why???? Sort this out please……

Baldrick1 · ‎30-06-2016

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fibreinternet · ‎10-05-2019

Is anyone from plusnet going to resolve this for me? I understand about cpi each march, but I renewed via the phone with an agent for what I believed to be the monthly price I have already mentioned…..

Townman · ‎22-08-2007

What was the date of the agreement?

If that was prior to 31st March 2022, then it will be subject to the price increase due on 31st March 2022.

If it was on or after 1st April, then the price agreed stands.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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fibreinternet · ‎10-05-2019

As in my first post. Thanks

Townman · ‎22-08-2007

Yes, I did read that, but there is potential for ambiguity - is early April when the change started or when you agreed the contract?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

fibreinternet · ‎10-05-2019

That’s probably where the technicalities are going to be used. When I called up in early April to tell them I was paying too much, they agreed and asked me if I wanted to start on a 12 or 18 month contract. Obviously I said 1month so I know what I am paying for that period. So I would expect the start date of 13th April to be the start date, which is what it says in account details… there was no mention of paying £26.53 anywhere in there..

fibreinternet · ‎10-05-2019

Still waiting for plusnet to sort this…
That’ll not do.

fibreinternet · ‎10-05-2019

Plusnet not wanting to sort this out for me????

198kHz · ‎30-07-2008

Let's be fair - you'd have to with a more expensive ISP if this was going to be cleared up over a weekend.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)

fibreinternet · ‎10-05-2019

Very constructive.

198kHz · ‎30-07-2008

You're welcome.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)

Gandalf · ‎21-04-2017

Hi there,

I'm really sorry to see your bill's higher than you expect.

I've dropped you an e-mail Here which I hope helps clarify things but feel free to get back to me if you've got further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet