compensation

[#1]

Our broadband was off for over a week.  How is our account adjusted?

[#2]

@forumtalker 

See https://www.plus.net/help/legal/automatic-compensation/

[#3]

Thanks Baldrick.  I didn't harass Plusnet as I know they do their best, but then the thread was closed after 'inactivity'.  They  have never formally advised me that the service has been fixed.  No automatic  compensation has been indicated despite a total loss of service for a week followed by intermittent connections until it seemed to be back to normal.   Perhaps there's a backlog....

[#4]

Hi there!

I'm really sorry to see your broadband stopped working and we haven't provided compensation yet.

I've manually added the compensation credit which you'll receive an email about in 2 hours.

Let me know if there's anything else you'd need help with.