new contract pending

[#1]

hi all,

On 4 July I renewed by broadband contract for an additional 18 months at £23.99 per month. I got an email confirming this. 

In early August i was charged £41.75 as my "product change is in progress". 

Contacted support and got a £17.76 refund.

Product change is still showing as pending.  Can anyone please help to get this sorted?

[#2]

Hi there, I've just checked your account and can see it's since been sorted so please give the change a try if you haven't already. Do let me know if you encounter any problems though.