payment options on new contract
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payment options on new contract
13-12-2021 11:04 PM
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I am out of contract, have been for some years. I have received an email from plusnet with what looks like a reasonable offer to re-establish a contract. When I follow the link and login the offer is there, but only direct debit options are shown, not the card payment I currently use, nor the standing order option that I would prefer. How might I access these other options?
Re: payment options on new contract
14-12-2021 8:02 AM
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Try ringing the customer options team when they open on 0800 013 2632. There are rarely long waits on this number.
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Re: payment options on new contract
14-12-2021 11:34 AM
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Hello @JPN
In some instances, we need to set up a direct debt to initiate a new contract, and / or a call plan, this can be cancelled by yourself later on though and you'll be able to continue making card payments for your monthly bill.
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