taking £6 a month extra

[#1]

Hi I notice that since I upgraded my service via an offer link on my account, Plusnet have been taking a separate £6 direct debit that strangely isn't showing on my bills or account!! 

direct debit is shown as :PLUSNET PLC PAYAC

Any ideas what it's for?

I could probably understand one payment, as its probably pro-rata for signing up mid billing but not the other 2 months.

[#2]

Have you got a PN mobile sim?

[#3]

hi, no, not had PN mobile for a couple of years now..

[#4]

Afternoon @crawfy 

Something sounds quite odd there.

Any chance you can drop me a PM with your full address and postcode so I can do some digging?