you already have a product change in progress

[#1]

Hi, a few days ago I tried to sign up for new 18 month contract at the deal price, I notice I recieved an email confirming the router has been ordered but nothing to tell me the new broadband / phone line package is in progress, my account shows "you already have a product change in progress"  Can you advise if the order is in progress and when my account will be updated?

Many thanks

[#2]

Hiya @davefo, 

Thanks for getting in touch, I appreciate it. 

I have looked into this for you and created a ticket here advising what has happened. I will personal resolve this for you, please come back to me on this thread once you have updated the ticket with the requested information.