ADSL to Fibre upgrade delayed

[#1]

Hello,

I ordered an upgrade from ADSL to Fibre on 5th February and received an email confirmation of the change which stated that the upgrade would take place on 11th February.  The new router arrived on 11th February but the upgrade has not yet happened.  Please could someone let me know the current status of this?

[#2]

You''ll need to ask Plusnet if the date has been changed.  I ordered fibre on 3 December, and was told it would happen on the 10th.  The date was changed because Openreach had no engineers available.  Eventually, it went live on the 30th.

[#3 · Accepted solution]

Hi there rachelgee, I've just checked and can see that the upgrade is due to go through today so I'm really sorry for the confusion caused over the due date for this, it looks like we had requested the 11th for you but the 15th was the soonest date our suppliers could commit to.

[#4]

Many thanks - all seems fine now.

[#5]

Great, thanks for letting us know and please do shout up if you encounter any problems.