Activation issues broadband
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Activation issues broadband
08-03-2024 1:12 PM
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Re: Activation issues broadband
08-03-2024 1:21 PM
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the router is flashing orange so I call up plus net to ask what the hell is going on? Apparently the serial number and the MAC address was wrong as he asked me what it was on the back of the router so it wasn't connecting or something apparently that has been corrected
@joshuaosika if the router is flashing orange it means its not getting a DSL signal. Nothing to do with the serial no or MAC address.
Is the router connected directly to the Openreach Master socket ?
Do you have the later master socket with both a phone and DSL socket ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation issues broadband
08-03-2024 1:38 PM
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Re: Activation issues broadband
08-03-2024 1:42 PM
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opted for phone
@joshuaosika do you mean you've plugged it into the phone socket , using the supplied filter ?
If so, that's wrong, and will explain why you haven't got a connection. Forget about the filter, just plug the router cable directly into the Internet socket
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation issues broadband
08-03-2024 1:44 PM
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Re: Activation issues broadband
08-03-2024 1:48 PM
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In that case Openreach haven't made the connection correctly in the cabinet. You need to call customer services again and get them to check the connection
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation issues broadband
10-03-2024 9:34 AM
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Hi @joshuaosika
Looks like you're all up and running now.
Let us know if you're still having any issues
Re: Activation issues broadband
10-03-2024 9:50 AM
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