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Broadband activation date was yesterday

FIXED
Itsdevilsduck
Newbie
Posts: 2
Fixes: 1
Registered: ‎22-12-2021

Broadband activation date was yesterday

Hello
So my previous supplier cut me off on Monday, but my phone line went live on Monday. My broadband activation was yesterday and waited patiently, but it still says "ACTIVATING YOUR LINE
Your order will be sent to our supplier soon." on the broadband order tracker.

How long should it take?

Thanks
3 REPLIES 3
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Broadband activation date was yesterday

Hey @Itsdevilsduck,

I've had a look at the account this afternoon and I can see it's all up and running now. If there are any issues on your end of things then please give us a shout and we'll be happy to take a look into this with you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Itsdevilsduck
Newbie
Posts: 2
Fixes: 1
Registered: ‎22-12-2021

Re: Broadband activation date was yesterday

Fix

Yep, all sorted now.  The super awesome Lewis got it sorted for me!

 

 

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Broadband activation date was yesterday

That's great to hear! I'll be sure to pass your feedback along Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team