Can I change my activation date?

[#1]

I need to make my activation date line up with the end of my current contract (15th October). The person I spoke to when I joined Plusnet said I could request this date but I have received an email saying the activation will be 11th. Please can someone tell me whether it is possible to have the date changed? Thanks.

[#2]

Hi @sjosz

If we've tried to change your transfer date to the 15th but haven't been successful, it could be down to engineer availability.

Feel free to private message me your account username though and we'll be happy to take a closer look.

[#3]

Thanks @Gandalf, I've sent you a private message.

[#4]

Hiya @sjosz, I have picked up your message and replied to this.

[#5]

Thanks @LaurenB