Changing my activation date

Amarpsharma · ‎02-05-2024

Hi,
My activation date is on the 31st May and I'd like to bring it forward. Is a month a typical wait for an engineer to be available in my area, as the customer service team ha slept me know nothing is available until then. I appreciate that if that's what they are saying, it must be true, but keen to see if others had a similar experience.
Thanks

Townman · ‎22-08-2007

What is this for - new FTTP installation? Is it a new build?

Is this an initial date or a revised date?

Generalisation in respect of new connections is not helpful as there are a multitude of variables from simple local engineering availability through to the need for way-leaves or civil engineering works for individual installations.

If this is a take over of an existing working service … then this does seem like a longer than usual timeline. What does the ticket history on your account report? See the link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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adamwalker · ‎27-04-2007

Hi @Amarpsharma we haven't confirmed a date yet as the order is still in progress. Bear with us though and I'll check it again tomorrow. - Adam - Plusnet Sheffield

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Adam Walker
Plusnet Help Team