Delayed Order - Ceased Line

[#1]

I've placed a new order (for which the money was taken straight away), to be told that the line is currently ceased by BT and this would end on 14/10/2022, therefore PlusNet would place my new order on 15/10/2022 and i should be up and running within 10 days?! I work from home and I can see absolutley no reason why there would be such a delay for a line transferring 30 days away?

I also signed up to Plusnet to take advantage of the £10 BT Sport App offer (which ends on 30th September) which I now can't add due to the delays?!

Please help!

[#2]

I may be wrong, but it doesn't appear as though there's anyone from Plusnet currently surveying the forums.

Your best bet for an answer today may be braving the phone number 0800 432 0200 and going on hold (anything from 20-50 minutes in my experience) and seeing if you can speak to someone.

EDIT: Ah, Lauren from Plusnet has just replied to another thread - you may be in luck!

[#3]

@ngbrown   Have you just moved into this property, or have you just cancelled your contract with BT?

Either way, as there is a cease on the line, no other order can be placed until the cease is complete - BT require 30 days' notice.

If you want your PN line quicker, you need to get BT to cancel the cease.

[#4]

Ive cancelled by contract with BT (thinking I was doing the right thing), but appears this is now creating a gap between old and new provider! 

I'm not bothered about getting PN quicker, my concern is the quoted 10 days between old and new supplier.

[#5 · Accepted solution]

I work from home and I can see absolutley no reason why there would be such a delay for a line transferring 30 days away?

If there's a cease order on the line, then no other ISP can place an order until the cease completes.

if you cancelled directly with BT, they will have placed a cease to complete at the end of the notice period. You MIGHT be able to contact them and ask them to remove the cancellation and cease, then contact PlusNet and request them to transfer the working line, that way there should be no (or very little) break in service