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Delayed Order Text.. No information

billybunnyuk
Newbie
Posts: 1
Registered: ‎14-02-2023

Delayed Order Text.. No information

Hi.. My broadband is due to go online on the 24th Feb
I got a text to say its delayed but no further information and the shortcut provided in the text takes me nowhere useful. I also seem to be getting no emails (even when it says also sent by email).
2 REPLIES 2
Longliner
Seasoned Pro
Posts: 617
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Delayed Order Text.. No information

There can be many reasons for this, such as Openreach schedule re-arrangement. I suggest you phone Plusnet as the staff cannot always monitor this forum as closely as they would like.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 495
Registered: ‎01-01-2012

Re: Delayed Order Text.. No information

Hi @billybunnyuk 

I'm sorry to hear that you've had texts stating your orders have been delayed. It looks like the message you received was a hangover from the original orders.

I can confirm the new orders placed are going through fine and good for the 23rd

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team