Hello @jolumy
A warm welcome to the forums.
@jolumy wrote:
Is this usual?
Well the answer is "Yes!".
There are various circumstances which will give rise to delays due to mandated process, so yes, it can be usual. Also note that any go-live date is only provisional until you receive a confirmed date.
What is the nature of your order? Are you moving into a new property or are you migrating suppliers at the same property? In either case, the most usual cause for delay is that the current supplier has placed a cease order on the line. Until that completes no other ISP can place orders against that line.
If you are moving into another property, it would be reasonable to expect that the current occupier has told their supplier to cease service. In that case you will have to wait until the termination date before Plusnet can process the order (BT Openreach rules).
If you are migrating providers ... did you tell your existing supplier of your intention to do so ... and gave them a swap date? If "Yes" then that will be what scuppered the Plusnet order.
If neither of the two above apply, then there are a host of things within BT Openreach and BT Wholesale which might cause delays! A staff member will provide details!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
