Delays getting service set up

[#1]

New PlusNet customer and really unimpressed. Service was supposed to go live on Friday - it didn't. No communication from PlusNet.

Called on Saturday was told the relevant teams aren't working and they'd update me on Monday - they haven't.

Home internet is vital for my business. At expense to myself, I've had to move somewhere temporarily to be online. 

[#2]

In what way did it not 'go live'? Have you tried connecting the Hub? If so what was/is the result?

[#3]

Yes, a solid orange light for 4 days running.

[#4]

What lights are on your ONT?

[#5]

Assuming a Hub 2, what username shows on the screen as in the picture below?

[#6]

@TheJayBee I'm guessing this is an FTTC connection - ONT not used in this situation.

[#7]

This is the full fibre forum.

[#8]

I know it is - I suspect the OP has posted in the wrong one - I have asked for it to be moved.

[#9]

Moderators Note

This topic has been moved from Full Fibre to My Order