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Engineer didnt show up

dionne5522
Newbie
Posts: 2
Registered: ‎07-04-2022

Engineer didnt show up

‎07-04-2022 5:36 PM

Engineer was supposed to come between 8am and 1pm today to install broadband. Got a call at half 12 saying they think someone is on there way and they would call me back. Never rang me back. Got another call at 12.50 saying the engineer would be late and they couldn't give me a time. None of the numbers can be called back so I don't have a clue what I'm supposed to do about it?! Help. Can't take days of work for noone to show
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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Engineer didnt show up

‎07-04-2022 9:24 PM


Moderators Note


Duplicate post removed

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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Gandalf
Community Gaffer
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Posts: 26,642
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Registered: ‎21-04-2017

Re: Engineer didnt show up

‎08-04-2022 10:44 AM

Hi there,

I'm really sorry for the issues you've had with the engineer yesterday.

It looks like they've managed to get you up and running last night. Is everything working now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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