@Jeandunn33 Welcome to the forums. Was this for a NEW installation or a move from an existing supplier? If you already have a BT/Openreach line to your property, then the engineer probably doesn't need to visit you, but may have to make changes at the exchange.
How do you know an engineer wasn't needed? They may have needed to do external work at the pole, underground chamber, cabinet or exchange (depending on the type of installation) which would all attract the fee.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
This was move from current supplier, date and time were arranged for engineer to come but no one came, waited in the whole day, change over happened that day as got confirmation by email.
We were lead to believe the charge was for engineer to come to my property, date and time were arranged for installation, I was in the whole day and no vans or workmen were seen anywhere near my property.
There would need to be work done at the exchange by an engineer for that then. They wouldn't necessarily need to come to your house.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Ah, so you moved from TT, who are an LLU provider. That explains the engineer charge, as they will have attend the exchange to move you from their equipment in the exchange back to the BT circuits.
