FTTP order dragging on - can I get the Hub 2 sent early?

[#1]

Hi 

I placed an order to upgrade to FTTP back on 1st Feb.

Due to Openreach delays I'm still waiting for the external works to be completed.

I wonder if it is possible to have the Hub 2 sent early so I can set my devices up using my current Plusnet FTTC service?

Regards

Lee

[#2]

@PowerLee 

When you change routers the easiest way to do it is to make the SSID (WiFI ID) and password the same as you currently use.

No need to touch your current devices.

Brian

[#3]

Hey @PowerLee,

Thats not an issue at all and I am sorry to hear about the delays with your order I have now sent out your Hub Two router you should receive a tracking link within the next 1-2 working days.

[#4]

Thanks @Marsh

I have Openreach due this Friday to carry out a second survey & also an activation date of 12th May.

[#5]

I was told that the router is normally only sent out when OR give installation date confirmed, and then about a week before.  As you needed extra work that is is why it was not sent automatically.

For future reference of others, just call up and they'll send it out.  Beware though - this is a sign that OR may not be coming when you thought they were.

[#6]

Hi @PowerLee 

Apologies for the ongoing delays- dependant on the nature and the complexity of the external works, it can in some instances take a lenghty period of time to be all wrapped up.

If you private message us your account username, we will gladly get your router sent out.

Thanks

Lee

[#7]

Hi @lahbrannan1 

Thanks for the kind offer but the hub 2 has already arrived here after @Marsh arranged for it to be sent out. 

Regards

Lee

[#8]

@mwwagain - According to Openreach my go live date is 4th April as all the external work has been completed & this is what Openreach told Plusnet 🤣

Unfortunately its not, no new duct installed, no cable & no point on the outside of the house. 

I queried this with Plusnet, they queried with Openreach & Openreach are now booked for a second survey tomorrow instead. 

Obviously the first survey Openreach carried out, took pictures of the front garden where they then highlighted the planned duct route up to the house which was emailed to me so that I had to sign to agree for Openreach to dig was a waste of time. 

I have no issues with Plusnet as they have kept me well informed during the process.

Its Openreach that really seem to be letting the side down - I just wish they would be honest with people, I'm not expecting miracles & know installs take time, I wish they would just be honest with people. 

[#9]

Hi @PowerLee thank you for getting in touch. I can see that the router despatch has already been actioned on the account, is there anything else we can look into for you?

[#10]

I'm waiting for a call back from Plusnet tomorrow with the latest Openreach Jackanory update.

Shame you cant use the Cityfibre network - that's already right at the edge of the property 😅 

It is getting near the point where I might just decide to say stuff it & ill just stay on FTTC - lets see what the latest update is first. 

[#11]

Hi @PowerLee thanks for getting back in touch, I'm sorry to hear of the delay to the order. 

I have reviewed your account and can confirm that your case is being handled by our escalation team, one of the Customer Assist Team agents (CAT) is assigned to review your account and provide you with a call back tomorrow. I don't have an estimated time as this team works between 8.00 and 20.00 on weekdays, they usually sent a message before they will call you, please keep an eye out. 

[#12]

Well its now passed 20:00 Monday & no phone call from Plusnet with an update.

I've now had enough of being messed around by Openreach & I would like to cancel the FTTP upgrade & stay how I was on FTTC.

[#13]

Update to close this thread off - FTTP upgrade now cancelled & staying on my current FTTC / phone contract.

City Fibre point already at the bottom of my front garden - I'll explore my options in 11 months time.

[#14]

@PowerLee 

At least you had / have options.

https://www.ispreview.co.uk/index.php/2025/04/a-tale-of-fttp-broadband-delays-and-availability-on-op...

Brian