How much downtime can I expect switch from Bt to plusnet?

[#1]

Moderators Note

This topic has been moved from Fibre to My Order 

[#2]

Received an email from BT cancelling my service from 22 Feb. Thanks for all the helpful posts.

[#3]

At least they've admitted your service is cancelled. If youre happy to pay them for the period from 11/02 when the transfer completed then fine. Personally I'd be sending them the order completion information that Anoush sent you, and pointing out that they will have received confirmation of that from Openreach/BTw and they should not be charging you from that point.

[#4]

Cheers for the update @lennon49lennon, I'm really sorry for the trouble you're going through.

I've checked your account our side again and from what I can see we've only placed two orders, one for your phone, one for your broadband, which were put through on the same day and completed on the same day as well.

Based on what you've said, there may have been an issue somewhere in the systems between ours and the previous provider's. I'd recommend waiting until your final bill's generated as the systems may end up catching up.

Let me know how it goes. 

[#5]

BT today refunded me back to 11 Feb when they should have ceased my account so at least I am not out of pocket. Thanks for all the help on this forum I found it very useful.