First of all I want to say the majority of Plusnet customer service staff I speak to are very apologetic and sympathetic (Especially Adam and Lauren who I think I've seen replying on here)
- my username is alistair89
My order was placed on 20th May and the completion date was 2nd June.
I am one of them customers who's order has become lost within Openreachs system.
Just a little background, I was an original Plusnet customer from day one, I left once they were purchased by BT because after past experiences with them I'd never go back. I went to Zen and they are brilliant (albeit a bit expensive). I had a major issue with my line at my old address where there was a local business causing interference with my line. Zen were brilliant chasing Openreach and contacted me regularly to update me on the issue.
Every time I contact Plusnet on this issue I get the impression that the person on the other line is trying to get me off the phone by saying what I want to hear .
I am now more than 4 weeks in from my original completion date and to add fuel to the fire I was notified today that my bill has been generated, so I've cancelled my direct debit in the meantime.
I came back to Plusnet because friends are with them and say they have no issues, also Zen wanted £90 for the engineer call out where as Plusnet was half the price, I'm beginning to regret that decision now.
I held off posting, I don't like to moan on the internet but I'm becoming increasingly frustrated by how this is being handled. I have an open complaint and once my complaint hits 8 weeks I will open a complaint with ofcom regardless of the outcome.
I hope this is resolved soon.
