Line & Broadband Activation order not completed
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- Line & Broadband Activation order not completed
22-03-2023 4:27 PM
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Had order arranged with PN coming from JL Broadband, and got an installation date of 15/03/2023. Brand migration was started with both JLB and PN on 01/03/23, and PN query was to be reviewed on 16/03/23. Nothing happened and am still on JLB, noted on the query that migration had not happened, and asked for update: a PN agent asked for a review, but nothing heard since. I presume that I qualify for the Auto compensation starting from 15/03/23, but I will have no service after 30/03/23 when JLB contract is finished. Can any PN agent advise what is the cause of the delay, Openreach etc? I would have thought that it would have been the easiest transfer since JLB is a part of PN...
Fixed! Go to the fix.
Re: Line & Broadband Activation order not completed
22-03-2023 6:13 PM
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Hi Bruce,
Welcome to the forums.
Have you transferred like for like from JLP to PN - that is same product, same speed, zero change in broadband service? If "Yes" there is no change to perceive - no provision order is placed with BT Openreach.
What does your ticket history report? See the link below.
What has not happened which you expect to happen? Based on previous reports around here, the JLP account just keeps working ... there is a period during which you can just fire up the new Plusnet router and it all bursts into life. Have you tried the new Plusnet router?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Line & Broadband Activation order not completed
23-03-2023 11:13 AM
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My order was identical, so I knew it was not supposed to involve Openreach, the last ticket read:
24-03-2023 10:29 AM
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Update: managed to get customer service to manually activate the phone line and broadband. This could have been done on the first day (15/03/23) as it was a manual switch, but PN did not indicate that or reply to requests for update, so not the best customer service I was expecting, however fixed now.
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