New Order - received message about 'Cease on line' from previous provider, do i need to do anything?

Gandalf · ‎21-04-2017

Apologies for any confusion.

@Townman wrote:
This is to inform you that your request to place your phone order to transfer your services cannot be processed because there is a cease on the line from your current provider. This is due to complete on the 08/06/2021.

Can a systems amendment request please be raised to have this communication text corrected?

As per the discussion in the Superuser private board last week, this was due to agent error not a system communication.

We'll pass feedback on to try to ensure this doesn't happen again.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

@Gandalf

Thank you - I had missed that escalation discussion!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

Ah OK. No problem @Townman

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

New Order - received message about 'Cease on line' from previous provider, do i need to do anything?

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...