New to plusnet

[#1]

So , help needed,

I have just moved from virgin media to plusnet, on Friday I received an email saying there was a delay with the supplier but then  on Saturday I received an email saying that I could now could connect my router and the account was now closed. 

So, one not having a router delivered and also knowing that virgin media will soon be disconnected,  I have been trying to contact customer service to no avail,  is there any advice you could give to help me out. 

[#2]

Hi there Stephen, I'm really sorry about the issue with your router order, I've just checked your account and can see that you called in this morning. Please let me know if there's anything else we can help with though.