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No response on broadband order 12 days
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- No response on broadband order 12 days
12-09-2022 1:11 PM
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I made a new order for connecting a telephone line and broadband. I paid for the service.
On September 1, I received a message that the telephone line was activated. After that, a couple of messages that I can view my accounts in my account.
In my personal account, it is displayed that my broadband is in the process of connecting, wait, the router was not even sent because the order was not completed. Initially, the terms of full connection up to 7 days were announced. At the moment, my work is suffering without broadband!
There is no feedback, it is impossible to get through, what should I do? After all, I wasted time and money!
On September 1, I received a message that the telephone line was activated. After that, a couple of messages that I can view my accounts in my account.
In my personal account, it is displayed that my broadband is in the process of connecting, wait, the router was not even sent because the order was not completed. Initially, the terms of full connection up to 7 days were announced. At the moment, my work is suffering without broadband!
There is no feedback, it is impossible to get through, what should I do? After all, I wasted time and money!
Fixed! Go to the fix.
Message 1 of 2
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1 REPLY 1
12-09-2022 6:37 PM
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Locked in favour of https://community.plus.net/t5/My-Order/No-idea-what-s-going-on-with-order/m-p/1887732#M24303
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Message 2 of 2
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- Plusnet Community
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- My Order
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- No response on broadband order 12 days