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No response on broadband order 12 days

FIXED
Daria
Hooked
Posts: 9
Registered: ‎12-09-2022

No response on broadband order 12 days

I made a new order for connecting a telephone line and broadband. I paid for the service.

On September 1, I received a message that the telephone line was activated. After that, a couple of messages that I can view my accounts in my account.

In my personal account, it is displayed that my broadband is in the process of connecting, wait, the router was not even sent because the order was not completed. Initially, the terms of full connection up to 7 days were announced. At the moment, my work is suffering without broadband!

There is no feedback, it is impossible to get through, what should I do? After all, I wasted time and money!
1 REPLY 1
Baldrick1
Moderator
Moderator
Posts: 12,259
Thanks: 5,452
Fixes: 429
Registered: ‎30-06-2016

Re: No response on broadband order 12 days

Fix

Locked in favour of  https://community.plus.net/t5/My-Order/No-idea-what-s-going-on-with-order/m-p/1887732#M24303

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