No router

[#1]

I ordered broadband over a month ago, it kept getting delayed. They said they have ordered my router however there is no sign of it. Last week I got confirmation that my Wi-Fi is up and running however I still don’t have a router 

[#2]

It left the warehouse on 11th October and was sent via first class mail. I've a suspicion I can see what's happened though. The formatting of your address on the delivery label wasn't very clear so it could have confused the postie.

I've ordered you a replacement.

[#3]

Thank you, does an engineer need to come out to install it or can I set it up myself 

[#4]

You should have no problem setting it up yourself; no engineer required.