Oh dear what have I done ?

[#1]

My relationship with Plusnet has not got on to a good start 🙈

Having been with BT for about 10 years with very few problems, I was reluctant to change providers. The rising prices, however, persuaded me to seek an alternative.

Plusnet seemed to be the one to beat. So I applied and set my “seamless “ change over for the 31st March. 

The router arrived , so far so good.

The 31st arrived. By 10 am BT switched broadband and phone off. Ok fair enough. Plusnet said it could take until midnight for the new service to kick in. Not quite “Seamless” but hey I’m a patient man. It’s only 1 more sleep then I’ll be back on again.

I’d already arranged for my BT land line number to be ported to a voip provider well in advance for the 31st also

Tomorrow is April 1st … oh oh did I say April 1st 🙈

Sure enough April 1st arrived. Plusnet router flashing orange still. I’ll give them until mid day. 

Mid day came and went, hub flashing orange. So I call Plusnet support and a very helpful guide informs me that there was no order but not to worry he’ll put it though manually it may take 48 hours to be on or upto 5 days. I was waiting for him to shout “April Fool” … no such luck.

OK it should be on for the 8th April. I can live with that.

Tonight I receive a text from Openreach saying an engineer will call on the 11th April !

Not a great start guys … I wonder if I’ll get my £80 reward card , somehow I doubt it 

Rant over

David

[#2]

@Creamtea 

I’d already arranged for my BT land line number to be ported to a voip provider well in advance for the 31st also

thats what caused your problems I'm afraid. The number port will have ceased your BT broadband and cancelled any Plusnet transfer order. BT should have informed you of that but I guess they didn't bother because you were leaving!

When you contacted Plusnet they would have to raise anew install order and would be subject to Openreach availability.

[#3]

All logical and indeed how many others have been caught.

However is it not a bit odd the BT line ceased at 10am on the 31st (transfer day), should it not have gone earlier given the VOIP porting ?

[#4]

Thank you for your reply.

I was given the option to choose a day for porting so I thought “let’s have it all happen on the same day “ 😄

Dave

[#5]

Thank you for your reply. 

it’s really not a problem. I’ll put a bucket over my head until it’s switched back on 🤭

Dave