Order delayed?

[#1]

I have received 2 messages today saying my order has been delayed and when I called the helpline I was unable to get through? Why has my order been delayed if I only ordered yesterday?

Thanks

[#2 · Accepted solution]

Hi there,

I'm really sorry for the delay with your order. I can see when you signed up, our systems weren't able to automatically submit your order to our suppliers but it looks like we've manually overcome that issue and confirmed your appointment date for an engineer visit to install the service. Let me know if you need any further help.