Order stuck on "activating your line"

[#1]

Been a couple days since i last posted.

Unfortunately it doesn't look like there's been any meaningful progress. Couple more orders have been placed which have all been rejected. Honestly this is getting pretty frustrating now. I've managed to get the previous Tenants BT broadband working, but who knows how long that's going to continue working for. I'm honestly terrified that it's going to get disconnected any minute, then i'm going to be without broadband for weeks

[#2]

@tomb1n0  that actually is good news. From memory I beleive BT requires 30 days notice to cancel a line and broadband, and as the way systoms work no other supplier can place an order on that line until the cease completes. 

It sounds like the previous tenant did not place the order until very close to when they left. A bit late now, but had you known when you were moving in and got an order in before the cease was issued the delay could have been avoided as you would have been able to take over that line on the date you wanted. something worth knowning if/when you move again.

HTH

[#3]

Hey @Mustrum ,

So i got the initial order in on the 23rd May, i figured that was going to be plenty of notice as we were moving in on the 5th June

[#4]

@tomb1n0   well I would take that as more good news, as I would think the cease must have been placed before the 23rd, so at worst PN should be able to get orders placed before the end of next week - that being the worst case 30 days.

It is just a shame this level of detail is not made available when you speak to PN.

Alas you will lose your BT connection, and it will take a few days to get you back and on a PN connection.

[#5]

Really sorry to see this is still ongoing @tomb1n0 

I can see our Customer Assist Team are on the case and are chasing Openreach up today to find out what's happening.

As soon as we know more we'll be in touch 

[#6]

Figured i'd put an update in here.

Afraid there's been no real movement as far as i can tell - looks like plusnet have been in chat with openreach and looks like there is no cease on the line? (as far as i can tell from the ticket).

Really hoping some real progress gets made soon...

[#7]

I've now been provided with a comitted date of the 5th July, so that's progress.

Unfortunately this morning the BT broadband connection has now stopped working (orange light on plusnet router). Bit of a shame as i was hoping to get a bit more out of it considering the 5th is another week away.

I guess that could be seen as a good thing though, as in theory there should be nothing stopping the plusnet order from completing?

Edit: I have also updated the routers broadband creds to the plusnet ones now, so hopefully it just springs into life when the time comes

[#8]

Rather interestingly, i've now lost DSL sync entirely. 

After the BT connetion stopped working, the Hub Two had a solid orange light however this morning i now have a flashing orange light. (Have done a couple of reboots etc to see if that helped things but still the same)

Hopefully this is a good sign that the order is progressing and not foreshadowing of some fault at the cabinet/exchange...

[#9]

Hey @tomb1n0 I've checked your account and I can see there have been no more issues and your order is still going ahead tomorrow as planned.

[#10]

Pleased to confirm that the internet went live this morning (got an email at 4am!).