Paying for broadband not received

[#1]

Hiya @digital, thanks for the update. I am really sorry that you decided to cancel with us though understand your reasoning why! I'm sorry that you weren't able to get the deal you wanted.

If there's anything else we can help with, just let us know

[#2]

This is nothing to do with me. You have tagged the wrong account.

[#3]

Hi Lauren,
Are you able to help me with the refund? Plusnet have taken payment for broadband as well as fibre, do I need to do anything to make sure I'm refunded for the fibre payment taken in July?
Thank you

[#4]

Hi there,

I've picked this up for you and I've dropped you an email with clarification regarding the refund which I hope helps. 

[#5]

Hi Gandalf,

Thank you for getting back to me quickly. I've got your email clarifying the refund and will look out for the email requesting bank details.

Many thanks

[#6]

No problem, let me know if there's anything else you'd need help with