Waiting for at least an update

[#1]

Hello

I placed my order last Friday and I have not had any updates on the process. Could provide an update please as my work is internet dependent.

Looking forward to your response.

[#2]

Moderators Note

This post has been split into its own topic for better visibility and to help staff.

[#3]

Hey @Kaybee, thanks a lot for getting in touch and I'm really sorry about that. Our automated system couldn't place the orders to provide you with a service as you have an SOGEA line registered to your property. 

This just means that the orders had to be placed differently, which has now been done. A confirmed activation date should be issues within the next 72 hours.  

For future reference as well, it's best to create a new topic rather than comment on existing ones, this is just to avoid any confusion on the threat.  

[#4]

Hi Adam

Noted! Thank you for your help.

[#5]

Good news @Kaybee, the orders that I placed yesterday have now progressed, your services will be going live on 12/04/22 at any point up to midnight

Let me know if you have any further questions at all.