Hi there,
I've been a plusnet customer on a fixed 18month contract until the 28th of March. As the contract was nearing an end and the only date available closest from the new provider was the 8th of March, I got transferred onto the new contract. I received an email from PlusNet on the 1st of March and the 2nd of February (even before I cancelled) with a deal, which was better however, the other providers offer was even cheaper (I've been with them before), I stuck to them. Well, it's been less than 14 days and their internet is quite atrocious, it wasn't so bad when I bought it before.
I want to switch back to plusnet, and possibly at the price they have emailed me (it also includes £50 cashback) to be honest, I'm not too faffed about it as long as I get good internet. My email shows as active, so does my member account.
So, I clicked on to the email from 2nd February which let me 'sign up' online. I just clicked on to it today and was reviewing the price, package etc. Well thanks to how bad this internet is, the site froze/crashed and I think the order got placed accidentally. It was without the phone package I think, so I wouldn't have wanted it to go through anyways. I need deals with both broadband and calls included.
Been logging back on it and it keeps saying 'You're ahead of the game - You've already got a change coming up. Wait until this has been completed before coming back and trying again.' and this link appears https://www.plus.net/campaigns/error/.
It's past 8pm, and I cannot contact them now.
I am going to ring them tomorrow and discuss this issue, but in the meantime since I cannot get through to them - I'd be grateful if you could assist me with this issue. As I have the whole night to get through. 😕
Also, I am under 14 days of contract with my current provider, within the cooling period. If I was to buy with plusnet again would I need to inform them and would I be able to purchase the same deal as shown in the email. Thanks!
