Router not arrived yet

[#1]

My router has not arrived, I've received an email about the router being dispatched but never received anything.

Can the Router be despatched soonest? as I need the network working asap

Many thanks!

[#2]

@elsarayy  Welcome to the forum.

When was it dispatched? They are sent out by First Class post. The postal workers were on strike on Tuesday and Wednesday this week, which will have delayed everything.

[#3]

It was a month ago, it stated the router has dispatched but never got it

[#4]

I can see one of the support team have since dispatched a replacement.