Switching from old provider (Sky) to Plusnet broadband

[#1]

Hello Plusnet Team,

I am looking to switch to Plusnet full fibre broadband.

I am currently on a contract with Sky full fibre broadband which ends on Sunday 25th May 2025 but will continue as they have extended my offers for another 12 months. My Sky offers have been added automatically and there's no new contract.

When is the best time to order Plusnet broadband so the activation date matches up with the Sky broadband contract end date?

Do I need to contact Sky broadband about switching provider and cancelling contract? I believe everything is coordinated between the two providers when switching but want to check?

Thanks.

Kind Regards,

Calum J Proctor

[#2]

Moderators Note

This topic has been moved from Broadband to My Order 

[#3]

Do you mean 25th May 2025 or 2026?

With the OTS service, it should only take no more that a week. But with a new provider you can? specific a start date.

[#4]

25th May 2025.

I signed an 18-month contract with Sky Broadband to start on 25th November 2023 and the contract was to end on 25th May 2025.

I got an email from Sky about 3 weeks ago saying they have extended my offers for another 12 months. "Offers have been added automatically and there’s no new contract." and the new offer end date is 25th May 2026 so assume I can still change provider to Plusnet without an early exit-fee as original contract ends on 25th May 2025 and can start Plusnet broadband on 26th May 2025.

Just wondering when the best time is to order Plusnet broadband and switch so activation date match up as best as possible?