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Time frame for new order

Fergin
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎07-06-2023

Time frame for new order

Hi

 

Can anyone advise what time frame a switch to plusnet should take, I’m transferring from sky to plus net and it’s been a couple of weeks, not desperate as sky internet still working, just wondering 

 

regards

 

Fergin

10 REPLIES 10
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,095
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Registered: ‎01-01-2012

Re: Time frame for new order

Hi @Fergin 

I'm really sorry to hear you've had no updates on your order.

It looks like the orders didn't get placed due to a system issue so I've resubmitted those for you now.

You should get further updates in the next 24/48 hours 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Fergin
Dabbler
Posts: 16
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Registered: ‎07-06-2023

Re: Time frame for new order

Thanks,

 

not a good start, seems quite a regular thing looking through forum

 

Lajacobs
Newbie
Posts: 1
Registered: ‎09-06-2023

Re: Time frame for new order

I have been waiting since 13th May, have been told there had been a mistake in my order so they reordered on 3rd June and have been given a date of 13th June, I am not holding my breath! If it doesn’t arrive on that date I will cancel and get someone else, I think a month is long enough!.
Fergin
Dabbler
Posts: 16
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Fixes: 1
Registered: ‎07-06-2023

Re: Time frame for new order

Seems all to common,

 

Fergin

ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
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Registered: ‎02-05-2023

Re: Time frame for new order

I understand that @Fergin. I've just checked and the orders are now been committed for the 23rd June.

 

@Lajacobs I can see your orders have now been placed and the Suppliers have confirmed the activation date of the 13th June. I've double-checked, and there should be no reason for a delay with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Fergin
Dabbler
Posts: 16
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Registered: ‎07-06-2023

Re: Time frame for new order

Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through

 

fergin

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,095
Thanks: 1,729
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Registered: ‎01-01-2012

Re: Time frame for new order

Thanks for getting back to us @Fergin 

I'm not sure why it's saying that but as Claudia advised above everything is still due to complete on the 23rd

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
corringham
Seasoned Champion
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Registered: ‎25-09-2015

Re: Time frame for new order


@Fergin wrote:

Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through

This is the name of the variable that holds the activation date. The code should print the value of that variable and not its name. It is very sloppy programming, it should have been picked up in testing, it would take minutes to fix - yet it has been like that for several years.

The time spent answering questions like this will be far more than the time it would take to fix it - but Plusnet don't care.

Fergin
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎07-06-2023

Re: Time frame for new order

I’m assuming the new router will arrive in time for this date as my order status still says preparing

 

fergin

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,095
Thanks: 1,729
Fixes: 498
Registered: ‎01-01-2012

Re: Time frame for new order

Evening @Fergin 

Yes that's correct our systems automatically ordered the router a few days before your services are due to go live and it looks like this has happened this evening.

Once the router has been dispatched you'll receive an e-mail and text with a link to Royal Mail's tracking service so you can check the delivery of it.

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team