Time frame for new order
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Time frame for new order
07-06-2023 4:22 PM
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Hi
Can anyone advise what time frame a switch to plusnet should take, I’m transferring from sky to plus net and it’s been a couple of weeks, not desperate as sky internet still working, just wondering
regards
Fergin
Re: Time frame for new order
09-06-2023 3:11 PM
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Hi @Fergin
I'm really sorry to hear you've had no updates on your order.
It looks like the orders didn't get placed due to a system issue so I've resubmitted those for you now.
You should get further updates in the next 24/48 hours
Re: Time frame for new order
09-06-2023 3:21 PM
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Thanks,
not a good start, seems quite a regular thing looking through forum
Re: Time frame for new order
09-06-2023 3:41 PM
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Re: Time frame for new order
09-06-2023 6:45 PM
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Seems all to common,
Fergin
Re: Time frame for new order
12-06-2023 2:47 PM
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Re: Time frame for new order
15-06-2023 8:47 AM
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Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through
fergin
Re: Time frame for new order
15-06-2023 3:49 PM
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Thanks for getting back to us @Fergin
I'm not sure why it's saying that but as Claudia advised above everything is still due to complete on the 23rd
Re: Time frame for new order
16-06-2023 8:29 AM
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@Fergin wrote:
Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through
This is the name of the variable that holds the activation date. The code should print the value of that variable and not its name. It is very sloppy programming, it should have been picked up in testing, it would take minutes to fix - yet it has been like that for several years.
The time spent answering questions like this will be far more than the time it would take to fix it - but Plusnet don't care.
Re: Time frame for new order
19-06-2023 4:25 PM
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I’m assuming the new router will arrive in time for this date as my order status still says preparing
fergin
Re: Time frame for new order
19-06-2023 6:07 PM
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Evening @Fergin
Yes that's correct our systems automatically ordered the router a few days before your services are due to go live and it looks like this has happened this evening.
Once the router has been dispatched you'll receive an e-mail and text with a link to Royal Mail's tracking service so you can check the delivery of it.
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