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Upgrade to fibre date passed and no router received

lisa79
Hooked
Posts: 9
Registered: ‎24-07-2013

Upgrade to fibre date passed and no router received

‎12-02-2022 2:00 PM - edited ‎12-02-2022 2:07 PM

I upgraded to fibre broadband last week and received an email that this service will start on the 11th February.

My new hub two router has yet to arrive so assume, like many other posts I have read, that this date has changed. 

Can someone update me? 

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LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Upgrade to fibre date passed and no router received

‎13-02-2022 10:01 AM

Hiya @lisa79, thanks for getting in touch. I'm sorry for the delay in getting back to you and for that you haven't yet had an update.

 

I have had a check of the order and it looks like this is due to complete on the 17th. I've manually ordered the router now for you.

 

If you have any further queries at all, please just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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