Upgrade to unlimited fibre

[#1]

My upgrade to unlimited fibre should have taken place today, but it hasn't and I now have no internet connection at all.  Tried chatting to Plusnet via online chat and they were most unhelpful.  Has anyone else had problems with upgrade?  Not a very good service - thought the switch over these days was seamless!

[#2]

Hey @kobijester,

I'm sorry to hear that you've experienced issues with the switchover. I've reviewed your account and I can see that this has now completed and the connection is back up and running. If there are any issues, please let us know and we'll be more than happy to help out

[#3]

Moderators Note

This topic has been moved from Fibre to My Order