Upgraded to fibre but no router

[#1]

Hi I've just recieved an email stating my fibre is now active but I've still not recieved my new router for fibre can anyone tell me what I should do now

[#2]

Hi @bertz,

I'm sorry to hear about that. When you'd upgraded to Fibre, do you remember what contract you'd taken out? Please send me a DM and I'll be happy to take a further look into this with you