Wish I had not signed up
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Re: Wish I had not signed up
26-12-2022 10:23 AM
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Is it my reading or are you giving/previously given devices a fixed IP address in the 192.168.2.xxx range. If so they need changing to 192.168.1.xxx range or just changed to auto so that the hub DHCP allocates the address.
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Re: Wish I had not signed up
26-12-2022 10:56 AM
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Connected my daughters Vodafone ( using a SIM card type of router) and everything will connect, even tried another switch
My next idea is to plug switch into port 2 and connect other devices one at a time into port 1, see if they will connect, when / if they do connect them up via switch; do you think that may work or at least help diagnose the problem
Re: Wish I had not signed up
26-12-2022 12:47 PM
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If you want to run an array of secondary routers, life might be easier to simply turn off DHCP in the secondary router and leave everything to the Plusnet router. In my experience devices connected via a secondary router, not successfully connecting to the internet had an issue in the configuration of the secondary routers. Typically DHCP requests “leak” and can be served by the wrong DHCP service … and be allocated a bad gateway address.
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Re: Wish I had not signed up
02-01-2023 1:43 PM
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Have been trying extra devices, now finding some will not work via WiFi, seem to be on the limit with 16 devices
Re: Wish I had not signed up
02-01-2023 2:42 PM
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Something is not out of the box for a Hub Two on its own.
The Hub Two used (without modification) has a subnet of 192.168.1.0/24 - the screen shots you shared reports devices in 192.168.2.0/24. Something somewhere is assigning out of subnet IP addresses.
Be assured that the Hub Two WiFi will support many more than 16 devices on WiFi. There is though a potential wrinkle here - are there several Apple devices fussing over MAC security connected to the WiFi? There devices can spoof MAC addresses - each one will get a different IP address lease. Disconnect / reconnect often enough within the IP address lease period ... and all of the available address could be bused up. That might give a similar appearance.
When you suggest that more than 16 WiFi devices cannot connect concurrently, can you please explain EXACTLY what you see.
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Re: Wish I had not signed up
02-01-2023 9:08 PM
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I have noticed a few times the IP address on the router is slightly different to what the device itself says.I can see the devices,as shown below,but a lot will not connect to the internet
Do you think I would be better off just buying my own router,something like a Draytek router?
Re: Wish I had not signed up
06-01-2023 1:58 PM
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@Jasperjones - see @Baldrick1's reply here.
Your screenshots clearly show that you have devices assigned both 192.168.2.0/24 IP addresses and 192.168.1.0/24 addresses.
The Hub Two out of the box will only assign IP's in the latter range. The fact that this isn't happening suggests that there is another device on your network running a conflicting DHCP server, or something/somebody has statically assigned certain devices IP addresses in the 192.168.2.0/24 range.
The problem is almost certainly local to your network and therefore may not be resolved simply by swapping the router out. It's not a case of 'overloading'. I have over 40 devices on my local network and a Hub Two manages perfectly fine.
What is the make/model of the switch you are using?
Bob Pullen
Plusnet Product Team
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Re: Wish I had not signed up
06-01-2023 6:56 PM
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I note everything is either wireless or connected to port 1.
So the question is:- 'Wireless-N' connected to port 1 on the Hub One, what is it?
Dan
Re: Wish I had not signed up
06-01-2023 7:07 PM
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Good spot @Dan_the_Van
There's a device labelled as an iPad with an association to port 1. Given iPads don't have ethernet ports then that's strongly suggestive that there's some sort of secondary Wi-Fi access point plugged into the Hub Two?
Bob Pullen
Plusnet Product Team
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Re: Wish I had not signed up
06-01-2023 8:15 PM
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The more one looks at this the more it looks odd! There are 192.168.2.0/24 on both port 1 and the 5MHz wifi channels.
The more I think about this, the more it looks similar to a foul-up I made recently with a multi router installation. By design...
- Plusnet router - 192.168.1.0
- Router 1 on port 1 - 192.168.0.1
- Router 2 on port 2 - 192.168.2.1
By some foul-up on my part, devices connecting to the Plusnet router were being assigned IP configurations from one of the secondary routers, with the consequence that they could not connect to the internet. On checking, a TP-Link router thought it was DSL connected, not a WiFi AP. That device seems to have a habit of forgetting its configuration ... and is subject to review or removal and replacement.
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Re: Wish I had not signed up
07-01-2023 6:02 PM
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Wireless N is a Wi-Fi access point at the rear of the house
Re: Wish I had not signed up
07-01-2023 6:04 PM
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I have noticed some are showing up as 192.168.2 ***, I have it set on auto
Re: Wish I had not signed up
07-01-2023 6:06 PM
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Yes I have an Wi-Fi access point,so that’s why it will be showing up like that
Re: Wish I had not signed up
07-01-2023 7:39 PM
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It would appear that the WiFi AP is running its own subnet / DHCP server 192.168.2.0/24 - Why?
If those IP addresses were only seen on Port 1 (to which the WiFi AP connects) that would be fairly OK, however a device having that IP address being seen on the Plusnet 5GHz channel is disconcerting. Such devices will not be able to connect to the internet.
The question which need to be explored, is why do those devices have a .2.* IP address - are the static WITHIN THE DEVICE?
It would be easier if you turned off DHCP on the WiFi AP and allowed the Plusnet router to do DHCP pass through.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Wish I had not signed up
07-01-2023 7:46 PM
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At the moment I’m trying to change the IP address with a 2 in them to a 1, have noticed some devices now have been given 2 IP address.So strange that it worked perfectly on the old Talktalk router, and also when I connected a Vodafone 4g router n
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