new sim only account

[#1]

hi i have today signed up for a sim only deal, everything went through ok until the payment screen which seemed to time out.

I got a notification from my bank that the initial payment has been taken but nothing from Plusnet. 

[#2]

Hey @Mozzer1971,

I'm sorry to hear that's happened. If the account has failed to generate then you will receive an automatic refund to your bank account within the next 5-7 working days or so. If you'd like to send me a Private Message with the following details attached, I'd be happy to check if an account was created or not.

 - Your Mobile Number
 - Your Full Name (And whether or not you're the account holder)
 - Your Full Address (Including Postcode)
 - Your Date of Birth
 - The last 2 digits of the sort code and account number from the direct debit details used to pay the bill