onlien order not gone thru but payment taken!

[#1]

Hi, I need help with my order please.

This is the first time I join Plusnet and I made my order online yesterday as there was a special offer.

It's been a day and I've still not received a confirmation email nor can I log in to the online account that I created while I made the order.

I know my first payment went through yesterday but I don't know what happened to my order as they can't find an account that associates with my email.

I tried using the chat which they have asked me to call the Plusnet Provisioning Team.

I was put on hold for a long time with no one to answer!

Please help as I don't know if my order went through or not.

Thanks.

[#2]

Hi there,

I'm really sorry to see what's happened. It looks like you've tried again and an account has been made.

If you were still charged for the first attempt, you should see that refunded to you within 5 working days.

Let me know if you need any further help