cancel
Showing results for 
Search instead for 
Did you mean: 

Boot reason: watchdog reset (cause: 0x3)

ParkInLondon
Dabbler
Posts: 12
Fixes: 1
Registered: ‎08-01-2019

Boot reason: watchdog reset (cause: 0x3)

Hi,

My "Plusnet Hub One" is causing more and more issues. More than a year ago, the DHCP server function started acting up, which I worked around by running it from a  Raspberry Pi, but now the hub is also additionally crashing/rebooting regularly:

When it happens, all devices disconnect from the network at first; the hub becomes completely unreachable for some time and then stays offline for some additional time before an internet connection is established. 

 

The event log shows

>17:05:27, 24 Feb. ( 18.230000) Boot reason: watchdog reset (cause: 0x3)

 

This is really inconvenient, especially when someone is WFH...

What can I try to resolve this issue?

11 REPLIES 11
jab1
Legend
Posts: 19,946
Thanks: 6,613
Fixes: 293
Registered: ‎24-02-2012

Re: Boot reason: watchdog reset (cause: 0x3)

@ParkInLondon How old is the  Hub? This sounds like failing hardware, and the only solution is a replacement.

John
ParkInLondon
Dabbler
Posts: 12
Fixes: 1
Registered: ‎08-01-2019

Re: Boot reason: watchdog reset (cause: 0x3)

I think we switched to Plusnet around 2019/2020 and had it since then…
jab1
Legend
Posts: 19,946
Thanks: 6,613
Fixes: 293
Registered: ‎24-02-2012

Re: Boot reason: watchdog reset (cause: 0x3)

OK. My suggestion in that case is to call Customer Support (0330 123 9123) and tell them you have a failing router - they should offer to replace it for the £6.99 P&P  charge.

John
outcast
Pro
Posts: 317
Thanks: 121
Fixes: 7
Registered: ‎11-01-2025

Re: Boot reason: watchdog reset (cause: 0x3)


@ParkInLondon wrote:


What can I try to resolve this issue?


 

The most likely thing to cause these types of issues are failing capacitors in the mains power supply wall plug.

If you have a multimeter, you could check that the voltage at the DC connector is within 10% of the voltage stated on the plug.

Alternatively, if you have any spare power supply plugs from any old electronics that has the same voltage, similar wattage, and identical plug size,   just substitute a different power supply to see whether the problems disappear.

 

Another cause could be that over time, the router's configuration might have become corrupted, perhaps due to mains outages, etc.  You could try performing a FACTORY RESET to completely clear the settings, and hopefully start again from fresh.

According to the Plusnet help page for the Hub One -  https://www.plus.net/help/broadband/router-user-guides/hub-one/ 

 

If you're having problems with setting your router up, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.

Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button.

When the light on the front of the Hub turns blue, it's now restored to factory settings.

Keep in mind that if you do this, it'll completely restore your router to the settings it had when it arrived. So if you've made specific changes to your settings, they'll need to be made again.

 

.

jab1
Legend
Posts: 19,946
Thanks: 6,613
Fixes: 293
Registered: ‎24-02-2012

Re: Boot reason: watchdog reset (cause: 0x3)

@outcast As this is an old Hub, and noting the error code and reason, I very strongly suspect it is the hardware itself at fault. PN should replace it without question.

John
Dan_the_Van
Hero
Posts: 3,377
Thanks: 1,733
Fixes: 95
Registered: ‎25-06-2007

Re: Boot reason: watchdog reset (cause: 0x3)

@outcast 

0x0: normal watchdog reset
0x1: watchdog reset caused by wireless PCI failure
0x2: watchdog reset caused by kernel not responding to interrupts
0x3: Returned if both bits 0x1 and 0x2 are set

 

jab1
Legend
Posts: 19,946
Thanks: 6,613
Fixes: 293
Registered: ‎24-02-2012

Re: Boot reason: watchdog reset (cause: 0x3)

So, as said by Bob Pullen in a couple of other topics on this subject - the router is failing, and needs replacement.

John
ParkInLondon
Dabbler
Posts: 12
Fixes: 1
Registered: ‎08-01-2019

Re: Boot reason: watchdog reset (cause: 0x3)

I guess I will reach out to them tomorrow then. Thanks

Mr_Paul
All Star
Posts: 785
Thanks: 280
Fixes: 13
Registered: ‎07-06-2022

Re: Boot reason: watchdog reset (cause: 0x3)

@outcast wrote:

"If you have a multimeter, you could check that the voltage at the DC connector is within 10% of the voltage stated on the plug."

In my experience, a failing switched mode power supply will often still indicate its rated voltage when measured "off-load" due to the tiny load that the test meter would put on it. It is often only when on-load that the output voltage drops.

I agree that testing "on load" will be difficult, but don't take a good reading off-load to mean that the PSU is definitely OK.

 

.

jab1
Legend
Posts: 19,946
Thanks: 6,613
Fixes: 293
Registered: ‎24-02-2012

Re: Boot reason: watchdog reset (cause: 0x3)

@Mr_Paul The suggestion you refer to above is pointless in this situation, although I appreciate you probably know this.

John
Mr_Paul
All Star
Posts: 785
Thanks: 280
Fixes: 13
Registered: ‎07-06-2022

Re: Boot reason: watchdog reset (cause: 0x3)

@jab1 

Oh yes, it was a general observation about testing switched mode power supplies without an effective load and assuming that a good result "proved" that the PSU was not faulty.

I got caught out myself like that when switched mode supplies were relatively new things - until I realised my mistake!

 

.