@greygit1 what information are you requesting that isn't covered by my explanation in the thread @Dan_the_Van linked to?
To answer your question theoretically, pretty much any information contained in a hub's data model can be collected at time of inform. For Plusnet, this is pretty limited though, to things like the PPP user, IP address, firmware version, and activation/last/first contact times.
Support staff also have access to tooling that provides insight into a customer's home network configuration (read: network topology etc.) and allows them to make remote changes to things like Wi-Fi settings, restarting/factory resetting the hub.
Edit: For business analysis, you could for example collect information about the number of devices on a customer's network, what they are, and how much data each downloads/uploads. This could be used to inform whether or not a customer is on the appropriate package for their needs e.g. if somebody has three games consoles, multiple IP streaming devices and hosts an HTTP web server, then they're likely going to have a rough time of things if they are on a low bandwidth service.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
