Fibre broadband keeps dropping, router light goes orange

[#1]

Means nothing to me, but this is now router moved downstairs and in test socket.

[#2]

Thanks for getting back to us @andyt1970, so far things are looking more stable and seems to coincide with you connecting to the test socket, so may be worth staying in this set up for the time being and monitoring to see if the stability remains:

Keep us updated on how things go and if the drops start again whilst in the test socket, we can progress this and get another engineer sorted if needed.

[#3]

Deleted - I might be wrong.

[#4]

Good Afternoon, just an update from our side - I have just had a check now and things are still looking stable:

We will see how this goes.

[#5]

3 weeks of pure misery, constant disconnects and drop outs. Terrible wi-fi speeds and I can't do my job working from home

I'm moving the router back upstairs tonight, back to my original set up as having the router downstairs plugged into a micro filter has made NO difference. Thanks Plusnet and BT Openreach. I won't be renewing come 31st March 2022.

Every time I get disconnected from my work, I have to wait 15 minutes as when I try to "log back on" due to being disconnected, it says "User already logged on" and there follows a 15 minute wait to get back on and work.

This is using the wi-fi from the router to connect my works laptop (upstairs in the lounge) and also my desktop PC (via the TP-Link RE220 Mesh Wi-Fi Range Extender) as I can't use ethernet anymore as the bl**dy router is now downstairs as advised by Plusnet AND BT Openreach.

[#6]

More stats for you.

And trying to watch YouTube etc on Smart TV is apalling.

[#7]

And this, whatever it means.

17:15:49, 09 Dec. (103708.750000) WAN operating mode is VDSL
17:15:49, 09 Dec. (103708.750000) Last WAN operating mode was VDSL
17:15:48, 09 Dec. (103707.240000) PPP IPCP Receive Configuration ACK
17:15:48, 09 Dec. (103707.240000) PPP IPCP Send Configuration Request
17:15:48, 09 Dec. (103707.230000) PPP IPCP Receive Configuration NAK
17:15:48, 09 Dec. (103707.230000) PPP IPCP Send Configuration ACK
17:15:48, 09 Dec. (103707.220000) PPP IPCP Receive Configuration Request
17:15:48, 09 Dec. (103707.200000) PPP IPCP Send Configuration Request
17:15:46, 09 Dec. (103705.900000) PPPoE is up -​ Down Rate=78382Kbps, Up Rate=19999Kbps; SNR Margin Down=3.8dB, Up=7.9dB
17:15:46, 09 Dec. (103705.880000) CHAP authentication successful
17:15:46, 09 Dec. (103705.800000) CHAP Receive Challenge
17:15:46, 09 Dec. (103705.800000) Starting CHAP authentication with peer
17:15:46, 09 Dec. (103705.790000) PPP LCP Receive Configuration ACK
17:15:46, 09 Dec. (103705.790000) PPP LCP Send Configuration Request
17:15:46, 09 Dec. (103705.780000) PPP LCP Receive Configuration Reject
17:15:46, 09 Dec. (103705.760000) PPP LCP Send Configuration ACK
17:15:46, 09 Dec. (103705.750000) PPP LCP Receive Configuration Request
17:15:46, 09 Dec. (103705.750000) PPP LCP Send Configuration Request
17:14:56, 09 Dec. (103655.780000) PTM over DSL is up
17:14:21, 09 Dec. (103620.300000) PTM over DSL is down after 4 minutes uptime
17:14:21, 09 Dec. (103620.290000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:14:18, 09 Dec. (103617.160000) PPP LCP Send Termination Request [User request]
17:11:11, 09 Dec. (103430.750000) WAN operating mode is VDSL
17:11:11, 09 Dec. (103430.750000) Last WAN operating mode was VDSL
17:11:10, 09 Dec. (103429.270000) PPP IPCP Receive Configuration ACK
17:11:10, 09 Dec. (103429.260000) PPP IPCP Send Configuration Request
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration NAK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Send Configuration ACK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration Request
17:11:10, 09 Dec. (103429.230000) PPP IPCP Send Configuration Request
17:11:08, 09 Dec. (103427.940000) PPPoE is up -​ Down Rate=77365Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=6.2dB
17:11:08, 09 Dec. (103427.920000) CHAP authentication successful
17:11:08, 09 Dec. (103427.880000) CHAP Receive Challenge
17:11:08, 09 Dec. (103427.870000) Starting CHAP authentication with peer
17:11:08, 09 Dec. (103427.870000) PPP LCP Receive Configuration ACK
17:11:08, 09 Dec. (103427.870000) PPP LCP Send Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Reject
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration ACK
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration Request
17:10:18, 09 Dec. (103377.640000) PTM over DSL is up
17:09:41, 09 Dec. (103340.920000) PTM over DSL is down after 0 minutes uptime
17:08:49, 09 Dec. (103288.200000) PTM over DSL is up
17:08:12, 09 Dec. (103251.550000) PTM over DSL is down after 0 minutes uptime
17:07:43, 09 Dec. (103222.250000) PTM over DSL is up
17:07:06, 09 Dec. (103185.890000) PTM over DSL is down after 16 minutes uptime
17:07:06, 09 Dec. (103185.890000) PPPoE is down after 15 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:07:03, 09 Dec. (103182.840000) PPP LCP Send Termination Request [User request]
16:51:49, 09 Dec. (102268.310000) WAN operating mode is VDSL
16:51:49, 09 Dec. (102268.310000) Last WAN operating mode was VDSL
16:51:47, 09 Dec. (102266.610000) PPP IPCP Receive Configuration ACK
16:51:47, 09 Dec. (102266.600000) PPP IPCP Send Configuration Request
16:51:47, 09 Dec. (102266.570000) PPP IPCP Receive Configuration NAK
16:51:47, 09 Dec. (102266.570000) PPP IPCP Send Configuration ACK
16:51:47, 09 Dec. (102266.560000) PPP IPCP Receive Configuration Request
16:51:47, 09 Dec. (102266.530000) PPP IPCP Send Configuration Request
16:51:46, 09 Dec. (102265.090000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.5dB, Up=7.2dB
16:51:46, 09 Dec. (102265.070000) CHAP authentication successful
16:51:45, 09 Dec. (102265.040000) CHAP Receive Challenge
16:51:45, 09 Dec. (102265.040000) Starting CHAP authentication with peer
16:51:45, 09 Dec. (102265.040000) PPP LCP Receive Configuration ACK
16:51:45, 09 Dec. (102265.030000) PPP LCP Send Configuration Request
16:51:45, 09 Dec. (102265.030000) PPP LCP Receive Configuration Reject
16:51:45, 09 Dec. (102265.030000) PPP LCP Send Configuration ACK
16:51:45, 09 Dec. (102265.020000) PPP LCP Receive Configuration Request
16:51:45, 09 Dec. (102265.020000) PPP LCP Send Configuration Request
16:50:55, 09 Dec. (102214.980000) PTM over DSL is up
16:50:20, 09 Dec. (102179.670000) PTM over DSL is down after 87 minutes uptime
16:50:20, 09 Dec. (102179.670000) PPPoE is down after 86 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:50:17, 09 Dec. (102176.700000) PPP LCP Send Termination Request [User request]
15:23:42, 09 Dec. (96981.090000) WAN operating mode is VDSL
15:23:42, 09 Dec. (96981.090000) Last WAN operating mode was VDSL
15:23:40, 09 Dec. (96979.740000) PPP IPCP Receive Configuration ACK
15:23:40, 09 Dec. (96979.730000) PPP IPCP Send Configuration Request
15:23:40, 09 Dec. (96979.720000) PPP IPCP Receive Configuration NAK
15:23:40, 09 Dec. (96979.720000) PPP IPCP Send Configuration ACK
15:23:40, 09 Dec. (96979.720000) PPP IPCP Receive Configuration Request
15:23:40, 09 Dec. (96979.700000) PPP IPCP Send Configuration Request
15:23:39, 09 Dec. (96978.510000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.3dB
15:23:39, 09 Dec. (96978.500000) CHAP authentication successful
15:23:39, 09 Dec. (96978.460000) CHAP Receive Challenge
15:23:39, 09 Dec. (96978.460000) Starting CHAP authentication with peer
15:23:39, 09 Dec. (96978.460000) PPP LCP Receive Configuration ACK
15:23:39, 09 Dec. (96978.450000) PPP LCP Send Configuration Request
15:23:39, 09 Dec. (96978.450000) PPP LCP Receive Configuration Reject
15:23:39, 09 Dec. (96978.450000) PPP LCP Send Configuration ACK
15:23:39, 09 Dec. (96978.440000) PPP LCP Receive Configuration Request
15:23:39, 09 Dec. (96978.440000) PPP LCP Send Configuration Request
15:22:49, 09 Dec. (96928.760000) PTM over DSL is up
15:22:13, 09 Dec. (96892.550000) PTM over DSL is down after 6 minutes uptime
15:22:13, 09 Dec. (96892.550000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:22:10, 09 Dec. (96889.610000) PPP LCP Send Termination Request [User request]
15:16:49, 09 Dec. (96568.200000) WAN operating mode is VDSL
15:16:49, 09 Dec. (96568.190000) Last WAN operating mode was VDSL
15:16:47, 09 Dec. (96566.780000) PPP IPCP Receive Configuration ACK
15:16:47, 09 Dec. (96566.770000) PPP IPCP Send Configuration Request
15:16:47, 09 Dec. (96566.760000) PPP IPCP Receive Configuration NAK
15:16:47, 09 Dec. (96566.760000) PPP IPCP Send Configuration ACK
15:16:47, 09 Dec. (96566.750000) PPP IPCP Receive Configuration Request
15:16:47, 09 Dec. (96566.740000) PPP IPCP Send Configuration Request

15:16:46, 09 Dec. (96565.520000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.3dB, Up=7.2dB
15:16:46, 09 Dec. (96565.510000) CHAP authentication successful
15:16:46, 09 Dec. (96565.460000) CHAP Receive Challenge
15:16:46, 09 Dec. (96565.460000) Starting CHAP authentication with peer
15:16:46, 09 Dec. (96565.450000) PPP LCP Receive Configuration ACK
15:16:46, 09 Dec. (96565.450000) PPP LCP Send Configuration Request
15:16:46, 09 Dec. (96565.450000) PPP LCP Receive Configuration Reject
15:16:46, 09 Dec. (96565.440000) PPP LCP Send Configuration ACK
15:16:46, 09 Dec. (96565.440000) PPP LCP Receive Configuration Request
15:16:46, 09 Dec. (96565.440000) PPP LCP Send Configuration Request
15:15:56, 09 Dec. (96515.800000) PTM over DSL is up
15:15:21, 09 Dec. (96480.560000) PTM over DSL is down after 108 minutes uptime
15:15:21, 09 Dec. (96480.560000) PPPoE is down after 107 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:15:18, 09 Dec. (96477.540000) PPP LCP Send Termination Request [User request]
13:27:38, 09 Dec. (90017.900000) WAN operating mode is VDSL
13:27:38, 09 Dec. (90017.900000) Last WAN operating mode was VDSL
13:27:37, 09 Dec. (90016.700000) PPP IPCP Receive Configuration ACK
13:27:37, 09 Dec. (90016.700000) PPP IPCP Send Configuration Request
13:27:37, 09 Dec. (90016.690000) PPP IPCP Receive Configuration NAK
13:27:37, 09 Dec. (90016.690000) PPP IPCP Send Configuration ACK
13:27:37, 09 Dec. (90016.680000) PPP IPCP Receive Configuration Request
13:27:37, 09 Dec. (90016.680000) PPP IPCP Send Configuration Request
13:27:36, 09 Dec. (90015.630000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.7dB
13:27:36, 09 Dec. (90015.620000) CHAP authentication successful
13:27:36, 09 Dec. (90015.540000) CHAP Receive Challenge
13:27:36, 09 Dec. (90015.540000) Starting CHAP authentication with peer
13:27:36, 09 Dec. (90015.530000) PPP LCP Receive Configuration ACK
13:27:36, 09 Dec. (90015.530000) PPP LCP Send Configuration Request
13:27:36, 09 Dec. (90015.530000) PPP LCP Receive Configuration Reject
13:27:36, 09 Dec. (90015.520000) PPP LCP Send Configuration ACK
13:27:36, 09 Dec. (90015.520000) PPP LCP Receive Configuration Request
13:27:36, 09 Dec. (90015.520000) PPP LCP Send Configuration Request
13:26:47, 09 Dec. (89966.130000) PTM over DSL is up
13:26:12, 09 Dec. (89931.120000) PTM over DSL is down after 36 minutes uptime
13:26:12, 09 Dec. (89931.120000) PPPoE is down after 35 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
13:26:09, 09 Dec. (89928.290000) PPP LCP Send Termination Request [User request]
12:50:48, 09 Dec. (87807.960000) WAN operating mode is VDSL
12:50:48, 09 Dec. (87807.960000) Last WAN operating mode was VDSL
12:50:47, 09 Dec. (87806.610000) PPP IPCP Receive Configuration ACK
12:50:47, 09 Dec. (87806.610000) PPP IPCP Send Configuration Request
12:50:47, 09 Dec. (87806.600000) PPP IPCP Receive Configuration NAK
12:50:47, 09 Dec. (87806.590000) PPP IPCP Send Configuration ACK
12:50:47, 09 Dec. (87806.590000) PPP IPCP Receive Configuration Request
12:50:47, 09 Dec. (87806.590000) PPP IPCP Send Configuration Request
12:50:46, 09 Dec. (87805.430000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.3dB
12:50:46, 09 Dec. (87805.410000) CHAP authentication successful
12:50:46, 09 Dec. (87805.370000) CHAP Receive Challenge
12:50:46, 09 Dec. (87805.370000) Starting CHAP authentication with peer
12:50:46, 09 Dec. (87805.360000) PPP LCP Receive Configuration ACK
12:50:46, 09 Dec. (87805.360000) PPP LCP Send Configuration Request
12:50:46, 09 Dec. (87805.360000) PPP LCP Receive Configuration Reject
12:50:46, 09 Dec. (87805.360000) PPP LCP Send Configuration ACK
12:50:46, 09 Dec. (87805.350000) PPP LCP Receive Configuration Request
12:50:46, 09 Dec. (87805.350000) PPP LCP Send Configuration Request
12:49:56, 09 Dec. (87755.670000) PTM over DSL is up
12:49:21, 09 Dec. (87720.170000) PTM over DSL is down after 178 minutes uptime
12:49:21, 09 Dec. (87720.170000) PPPoE is down after 177 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
12:49:18, 09 Dec. (87717.230000) PPP LCP Send Termination Request [User request]
09:51:27, 09 Dec. (77048.010000) WAN operating mode is VDSL
09:51:27, 09 Dec. (77048.010000) Last WAN operating mode was VDSL
09:51:26, 09 Dec. (77046.800000) PPP IPCP Receive Configuration ACK
09:51:26, 09 Dec. (77046.790000) PPP IPCP Send Configuration Request
09:51:26, 09 Dec. (77046.780000) PPP IPCP Receive Configuration NAK
09:51:26, 09 Dec. (77046.780000) PPP IPCP Send Configuration ACK
09:51:26, 09 Dec. (77046.780000) PPP IPCP Receive Configuration Request
09:51:26, 09 Dec. (77046.780000) PPP IPCP Send Configuration Request
09:51:25, 09 Dec. (77045.730000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.3dB
09:51:25, 09 Dec. (77045.720000) CHAP authentication successful
09:51:24, 09 Dec. (77045.670000) CHAP Receive Challenge
09:51:24, 09 Dec. (77045.660000) Starting CHAP authentication with peer
09:51:24, 09 Dec. (77045.660000) PPP LCP Receive Configuration ACK
09:51:24, 09 Dec. (77045.660000) PPP LCP Send Configuration Request
09:51:24, 09 Dec. (77045.650000) PPP LCP Receive Configuration Reject
09:51:24, 09 Dec. (77045.650000) PPP LCP Send Configuration ACK
09:51:24, 09 Dec. (77045.650000) PPP LCP Receive Configuration Request
09:51:24, 09 Dec. (77045.650000) PPP LCP Send Configuration Request
09:50:35, 09 Dec. (76996.270000) PTM over DSL is up
09:50:00, 09 Dec. (76961.250000) PTM over DSL is down after 35 minutes uptime
09:50:00, 09 Dec. (76961.250000) PPPoE is down after 34 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
09:49:57, 09 Dec. (76958.390000) PPP LCP Send Termination Request [User request]
09:15:03, 09 Dec. (74863.750000) WAN operating mode is VDSL
09:15:03, 09 Dec. (74863.750000) Last WAN operating mode was VDSL
09:15:01, 09 Dec. (74862.500000) PPP IPCP Receive Configuration ACK
09:15:01, 09 Dec. (74862.500000) PPP IPCP Send Configuration Request
09:15:01, 09 Dec. (74862.490000) PPP IPCP Receive Configuration NAK
09:15:01, 09 Dec. (74862.490000) PPP IPCP Send Configuration ACK
09:15:01, 09 Dec. (74862.480000) PPP IPCP Receive Configuration Request
09:15:01, 09 Dec. (74862.480000) PPP IPCP Send Configuration Request
09:15:00, 09 Dec. (74861.410000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.2dB
09:15:00, 09 Dec. (74861.390000) CHAP authentication successful
09:15:00, 09 Dec. (74861.360000) CHAP Receive Challenge
09:15:00, 09 Dec. (74861.350000) Starting CHAP authentication with peer
09:15:00, 09 Dec. (74861.350000) PPP LCP Receive Configuration ACK
09:15:00, 09 Dec. (74861.350000) PPP LCP Send Configuration Request
09:15:00, 09 Dec. (74861.340000) PPP LCP Receive Configuration Reject
09:15:00, 09 Dec. (74861.340000) PPP LCP Send Configuration ACK
09:15:00, 09 Dec. (74861.340000) PPP LCP Receive Configuration Request
09:15:00, 09 Dec. (74861.340000) PPP LCP Send Configuration Request
09:14:11, 09 Dec. (74811.850000) PTM over DSL is up
09:13:36, 09 Dec. (74776.700000) PTM over DSL is down after 179 minutes uptime

09:13:36, 09 Dec. (74776.700000) PPPoE is down after 178 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
09:13:33, 09 Dec. (74773.760000) PPP LCP Send Termination Request [User request]
06:14:37, 09 Dec. (64037.760000) WAN operating mode is VDSL
06:14:37, 09 Dec. (64037.760000) Last WAN operating mode was VDSL
06:14:35, 09 Dec. (64036.560000) PPP IPCP Receive Configuration ACK
06:14:35, 09 Dec. (64036.560000) PPP IPCP Send Configuration Request
06:14:35, 09 Dec. (64036.550000) PPP IPCP Receive Configuration NAK
06:14:35, 09 Dec. (64036.550000) PPP IPCP Send Configuration ACK
06:14:35, 09 Dec. (64036.540000) PPP IPCP Receive Configuration Request
06:14:35, 09 Dec. (64036.540000) PPP IPCP Send Configuration Request
06:14:34, 09 Dec. (64035.520000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.3dB
06:14:34, 09 Dec. (64035.510000) CHAP authentication successful
06:14:34, 09 Dec. (64035.470000) CHAP Receive Challenge
06:14:34, 09 Dec. (64035.470000) Starting CHAP authentication with peer
06:14:34, 09 Dec. (64035.460000) PPP LCP Receive Configuration ACK
06:14:34, 09 Dec. (64035.460000) PPP LCP Send Configuration Request
06:14:34, 09 Dec. (64035.450000) PPP LCP Receive Configuration Reject
06:14:34, 09 Dec. (64035.450000) PPP LCP Send Configuration ACK
06:14:34, 09 Dec. (64035.450000) PPP LCP Receive Configuration Request
06:14:34, 09 Dec. (64035.450000) PPP LCP Send Configuration Request
06:13:45, 09 Dec. (63986.190000) PTM over DSL is up
06:13:10, 09 Dec. (63951.260000) PTM over DSL is down after 96 minutes uptime
06:13:10, 09 Dec. (63951.260000) PPPoE is down after 96 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
06:13:07, 09 Dec. (63948.430000) PPP LCP Send Termination Request [User request]
04:37:08, 09 Dec. (58188.830000) WAN operating mode is VDSL
04:37:08, 09 Dec. (58188.830000) Last WAN operating mode was VDSL
04:37:06, 09 Dec. (58187.610000) PPP IPCP Receive Configuration ACK
04:37:06, 09 Dec. (58187.600000) PPP IPCP Send Configuration Request
04:37:06, 09 Dec. (58187.590000) PPP IPCP Receive Configuration NAK
04:37:06, 09 Dec. (58187.590000) PPP IPCP Send Configuration ACK
04:37:06, 09 Dec. (58187.590000) PPP IPCP Receive Configuration Request
04:37:06, 09 Dec. (58187.590000) PPP IPCP Send Configuration Request
04:37:05, 09 Dec. (58186.530000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.2dB
04:37:05, 09 Dec. (58186.510000) CHAP authentication successful
04:37:05, 09 Dec. (58186.470000) CHAP Receive Challenge
04:37:05, 09 Dec. (58186.470000) Starting CHAP authentication with peer
04:37:05, 09 Dec. (58186.460000) PPP LCP Receive Configuration ACK
04:37:05, 09 Dec. (58186.460000) PPP LCP Send Configuration Request
04:37:05, 09 Dec. (58186.450000) PPP LCP Receive Configuration Reject
04:37:05, 09 Dec. (58186.450000) PPP LCP Send Configuration ACK
04:37:05, 09 Dec. (58186.450000) PPP LCP Receive Configuration Request
04:37:05, 09 Dec. (58186.450000) PPP LCP Send Configuration Request
04:36:16, 09 Dec. (58137.070000) PTM over DSL is up
04:35:41, 09 Dec. (58101.960000) PTM over DSL is down after 236 minutes uptime
04:35:41, 09 Dec. (58101.960000) PPPoE is down after 235 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
04:35:38, 09 Dec. (58099.080000) PPP LCP Send Termination Request [User request]
00:40:10, 09 Dec. (43971.390000) WAN operating mode is VDSL
00:40:10, 09 Dec. (43971.390000) Last WAN operating mode was VDSL
00:40:09, 09 Dec. (43970.180000) PPP IPCP Receive Configuration ACK
00:40:09, 09 Dec. (43970.180000) PPP IPCP Send Configuration Request
00:40:09, 09 Dec. (43970.170000) PPP IPCP Receive Configuration NAK
00:40:09, 09 Dec. (43970.160000) PPP IPCP Send Configuration ACK
00:40:09, 09 Dec. (43970.160000) PPP IPCP Receive Configuration Request
00:40:09, 09 Dec. (43970.160000) PPP IPCP Send Configuration Request
00:40:08, 09 Dec. (43969.110000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.2dB
01:02:11, 19 Oct. <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>>

I've tried "switching channels", rebooting, resetting and even used a "wi-fi analyser" app., but it stinks.

And why didn't the BT Openreach engineer upgrade my master socket when he came? Like I said the front plate is only held on with one screw now, heaven knows how he lost the other when unscrewing it 😡

[#8]

@andyt1970 Looking at that Help Desk shot, everything as far as the Hub is spot on, apart from the D/S noise margin which could be a little low, and also the uptime, which, unless you have turned the connection off very recently, indicates that you are loosing sync.

Unless you have turned it off, could you provide as much of the WAN tab on the Event log as possible?

[#9]

I just posted it above, but it doesn't show

Try again >

1 of 3

17:15:49, 09 Dec.	(103708.750000) WAN operating mode is VDSL
17:15:49, 09 Dec.	(103708.750000) Last WAN operating mode was VDSL
17:15:48, 09 Dec.	(103707.240000) PPP IPCP Receive Configuration ACK
17:15:48, 09 Dec.	(103707.240000) PPP IPCP Send Configuration Request
17:15:48, 09 Dec.	(103707.230000) PPP IPCP Receive Configuration NAK
17:15:48, 09 Dec.	(103707.230000) PPP IPCP Send Configuration ACK
17:15:48, 09 Dec.	(103707.220000) PPP IPCP Receive Configuration Request
17:15:48, 09 Dec.	(103707.200000) PPP IPCP Send Configuration Request
17:15:46, 09 Dec.	(103705.900000) PPPoE is up -​ Down Rate=78382Kbps, Up Rate=19999Kbps; SNR Margin Down=3.8dB, Up=7.9dB
17:15:46, 09 Dec.	(103705.880000) CHAP authentication successful
17:15:46, 09 Dec.	(103705.800000) CHAP Receive Challenge
17:15:46, 09 Dec.	(103705.800000) Starting CHAP authentication with peer
17:15:46, 09 Dec.	(103705.790000) PPP LCP Receive Configuration ACK
17:15:46, 09 Dec.	(103705.790000) PPP LCP Send Configuration Request
17:15:46, 09 Dec.	(103705.780000) PPP LCP Receive Configuration Reject
17:15:46, 09 Dec.	(103705.760000) PPP LCP Send Configuration ACK
17:15:46, 09 Dec.	(103705.750000) PPP LCP Receive Configuration Request
17:15:46, 09 Dec.	(103705.750000) PPP LCP Send Configuration Request
17:14:56, 09 Dec.	(103655.780000) PTM over DSL is up
17:14:21, 09 Dec.	(103620.300000) PTM over DSL is down after 4 minutes uptime
17:14:21, 09 Dec.	(103620.290000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:14:18, 09 Dec.	(103617.160000) PPP LCP Send Termination Request [User request]
17:11:11, 09 Dec.	(103430.750000) WAN operating mode is VDSL
17:11:11, 09 Dec.	(103430.750000) Last WAN operating mode was VDSL
17:11:10, 09 Dec.	(103429.270000) PPP IPCP Receive Configuration ACK
17:11:10, 09 Dec.	(103429.260000) PPP IPCP Send Configuration Request
17:11:10, 09 Dec.	(103429.250000) PPP IPCP Receive Configuration NAK
17:11:10, 09 Dec.	(103429.250000) PPP IPCP Send Configuration ACK
17:11:10, 09 Dec.	(103429.250000) PPP IPCP Receive Configuration Request
17:11:10, 09 Dec.	(103429.230000) PPP IPCP Send Configuration Request
17:11:08, 09 Dec.	(103427.940000) PPPoE is up -​ Down Rate=77365Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=6.2dB
17:11:08, 09 Dec.	(103427.920000) CHAP authentication successful
17:11:08, 09 Dec.	(103427.880000) CHAP Receive Challenge
17:11:08, 09 Dec.	(103427.870000) Starting CHAP authentication with peer
17:11:08, 09 Dec.	(103427.870000) PPP LCP Receive Configuration ACK
17:11:08, 09 Dec.	(103427.870000) PPP LCP Send Configuration Request
17:11:08, 09 Dec.	(103427.860000) PPP LCP Receive Configuration Reject
17:11:08, 09 Dec.	(103427.860000) PPP LCP Send Configuration ACK
17:11:08, 09 Dec.	(103427.860000) PPP LCP Receive Configuration Request
17:11:08, 09 Dec.	(103427.860000) PPP LCP Send Configuration Request
17:10:18, 09 Dec.	(103377.640000) PTM over DSL is up
17:09:41, 09 Dec.	(103340.920000) PTM over DSL is down after 0 minutes uptime
17:08:49, 09 Dec.	(103288.200000) PTM over DSL is up
17:08:12, 09 Dec.	(103251.550000) PTM over DSL is down after 0 minutes uptime
17:07:43, 09 Dec.	(103222.250000) PTM over DSL is up
17:07:06, 09 Dec.	(103185.890000) PTM over DSL is down after 16 minutes uptime
17:07:06, 09 Dec.	(103185.890000) PPPoE is down after 15 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:07:03, 09 Dec.	(103182.840000) PPP LCP Send Termination Request [User request]
16:51:49, 09 Dec.	(102268.310000) WAN operating mode is VDSL
16:51:49, 09 Dec.	(102268.310000) Last WAN operating mode was VDSL
16:51:47, 09 Dec.	(102266.610000) PPP IPCP Receive Configuration ACK
16:51:47, 09 Dec.	(102266.600000) PPP IPCP Send Configuration Request
16:51:47, 09 Dec.	(102266.570000) PPP IPCP Receive Configuration NAK
16:51:47, 09 Dec.	(102266.570000) PPP IPCP Send Configuration ACK
16:51:47, 09 Dec.	(102266.560000) PPP IPCP Receive Configuration Request
16:51:47, 09 Dec.	(102266.530000) PPP IPCP Send Configuration Request
16:51:46, 09 Dec.	(102265.090000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.5dB, Up=7.2dB
16:51:46, 09 Dec.	(102265.070000) CHAP authentication successful
16:51:45, 09 Dec.	(102265.040000) CHAP Receive Challenge
16:51:45, 09 Dec.	(102265.040000) Starting CHAP authentication with peer
16:51:45, 09 Dec.	(102265.040000) PPP LCP Receive Configuration ACK
16:51:45, 09 Dec.	(102265.030000) PPP LCP Send Configuration Request
16:51:45, 09 Dec.	(102265.030000) PPP LCP Receive Configuration Reject
16:51:45, 09 Dec.	(102265.030000) PPP LCP Send Configuration ACK
16:51:45, 09 Dec.	(102265.020000) PPP LCP Receive Configuration Request
16:51:45, 09 Dec.	(102265.020000) PPP LCP Send Configuration Request
16:50:55, 09 Dec.	(102214.980000) PTM over DSL is up
16:50:20, 09 Dec.	(102179.670000) PTM over DSL is down after 87 minutes uptime
16:50:20, 09 Dec.	(102179.670000) PPPoE is down after 86 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:50:17, 09 Dec.	(102176.700000) PPP LCP Send Termination Request [User request]
15:23:42, 09 Dec.	(96981.090000) WAN operating mode is VDSL
15:23:42, 09 Dec.	(96981.090000) Last WAN operating mode was VDSL
15:23:40, 09 Dec.	(96979.740000) PPP IPCP Receive Configuration ACK
15:23:40, 09 Dec.	(96979.730000) PPP IPCP Send Configuration Request
15:23:40, 09 Dec.	(96979.720000) PPP IPCP Receive Configuration NAK
15:23:40, 09 Dec.	(96979.720000) PPP IPCP Send Configuration ACK
15:23:40, 09 Dec.	(96979.720000) PPP IPCP Receive Configuration Request
15:23:40, 09 Dec.	(96979.700000) PPP IPCP Send Configuration Request
15:23:39, 09 Dec.	(96978.510000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.3dB
15:23:39, 09 Dec.	(96978.500000) CHAP authentication successful
15:23:39, 09 Dec.	(96978.460000) CHAP Receive Challenge
15:23:39, 09 Dec.	(96978.460000) Starting CHAP authentication with peer
15:23:39, 09 Dec.	(96978.460000) PPP LCP Receive Configuration ACK
15:23:39, 09 Dec.	(96978.450000) PPP LCP Send Configuration Request
15:23:39, 09 Dec.	(96978.450000) PPP LCP Receive Configuration Reject
15:23:39, 09 Dec.	(96978.450000) PPP LCP Send Configuration ACK
15:23:39, 09 Dec.	(96978.440000) PPP LCP Receive Configuration Request
15:23:39, 09 Dec.	(96978.440000) PPP LCP Send Configuration Request
15:22:49, 09 Dec.	(96928.760000) PTM over DSL is up
15:22:13, 09 Dec.	(96892.550000) PTM over DSL is down after 6 minutes uptime
15:22:13, 09 Dec.	(96892.550000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:22:10, 09 Dec.	(96889.610000) PPP LCP Send Termination Request [User request]
15:16:49, 09 Dec.	(96568.200000) WAN operating mode is VDSL
15:16:49, 09 Dec.	(96568.190000) Last WAN operating mode was VDSL
15:16:47, 09 Dec.	(96566.780000) PPP IPCP Receive Configuration ACK
15:16:47, 09 Dec.	(96566.770000) PPP IPCP Send Configuration Request
15:16:47, 09 Dec.	(96566.760000) PPP IPCP Receive Configuration NAK
15:16:47, 09 Dec.	(96566.760000) PPP IPCP Send Configuration ACK
15:16:47, 09 Dec.	(96566.750000) PPP IPCP Receive Configuration Request
15:16:47, 09 Dec.	(96566.740000) PPP IPCP Send Configuration Request

[#10]

17:15:49, 09 Dec. (103708.750000) WAN operating mode is VDSL
17:15:49, 09 Dec. (103708.750000) Last WAN operating mode was VDSL
17:15:48, 09 Dec. (103707.240000) PPP IPCP Receive Configuration ACK
17:15:48, 09 Dec. (103707.240000) PPP IPCP Send Configuration Request
17:15:48, 09 Dec. (103707.230000) PPP IPCP Receive Configuration NAK
17:15:48, 09 Dec. (103707.230000) PPP IPCP Send Configuration ACK
17:15:48, 09 Dec. (103707.220000) PPP IPCP Receive Configuration Request
17:15:48, 09 Dec. (103707.200000) PPP IPCP Send Configuration Request
17:15:46, 09 Dec. (103705.900000) PPPoE is up -​ Down Rate=78382Kbps, Up Rate=19999Kbps; SNR Margin Down=3.8dB, Up=7.9dB
17:15:46, 09 Dec. (103705.880000) CHAP authentication successful
17:15:46, 09 Dec. (103705.800000) CHAP Receive Challenge
17:15:46, 09 Dec. (103705.800000) Starting CHAP authentication with peer
17:15:46, 09 Dec. (103705.790000) PPP LCP Receive Configuration ACK
17:15:46, 09 Dec. (103705.790000) PPP LCP Send Configuration Request
17:15:46, 09 Dec. (103705.780000) PPP LCP Receive Configuration Reject
17:15:46, 09 Dec. (103705.760000) PPP LCP Send Configuration ACK
17:15:46, 09 Dec. (103705.750000) PPP LCP Receive Configuration Request
17:15:46, 09 Dec. (103705.750000) PPP LCP Send Configuration Request
17:14:56, 09 Dec. (103655.780000) PTM over DSL is up
17:14:21, 09 Dec. (103620.300000) PTM over DSL is down after 4 minutes uptime
17:14:21, 09 Dec. (103620.290000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:14:18, 09 Dec. (103617.160000) PPP LCP Send Termination Request [User request]
17:11:11, 09 Dec. (103430.750000) WAN operating mode is VDSL
17:11:11, 09 Dec. (103430.750000) Last WAN operating mode was VDSL
17:11:10, 09 Dec. (103429.270000) PPP IPCP Receive Configuration ACK
17:11:10, 09 Dec. (103429.260000) PPP IPCP Send Configuration Request
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration NAK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Send Configuration ACK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration Request
17:11:10, 09 Dec. (103429.230000) PPP IPCP Send Configuration Request
17:11:08, 09 Dec. (103427.940000) PPPoE is up -​ Down Rate=77365Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=6.2dB
17:11:08, 09 Dec. (103427.920000) CHAP authentication successful
17:11:08, 09 Dec. (103427.880000) CHAP Receive Challenge
17:11:08, 09 Dec. (103427.870000) Starting CHAP authentication with peer
17:11:08, 09 Dec. (103427.870000) PPP LCP Receive Configuration ACK
17:11:08, 09 Dec. (103427.870000) PPP LCP Send Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Reject
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration ACK
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration Request
17:10:18, 09 Dec. (103377.640000) PTM over DSL is up
17:09:41, 09 Dec. (103340.920000) PTM over DSL is down after 0 minutes uptime
17:08:49, 09 Dec. (103288.200000) PTM over DSL is up
17:08:12, 09 Dec. (103251.550000) PTM over DSL is down after 0 minutes uptime
17:07:43, 09 Dec. (103222.250000) PTM over DSL is up
17:07:06, 09 Dec. (103185.890000) PTM over DSL is down after 16 minutes uptime
17:07:06, 09 Dec. (103185.890000) PPPoE is down after 15 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:07:03, 09 Dec. (103182.840000) PPP LCP Send Termination Request [User request]
16:51:49, 09 Dec. (102268.310000) WAN operating mode is VDSL
16:51:49, 09 Dec. (102268.310000) Last WAN operating mode was VDSL
16:51:47, 09 Dec. (102266.610000) PPP IPCP Receive Configuration ACK
16:51:47, 09 Dec. (102266.600000) PPP IPCP Send Configuration Request
16:51:47, 09 Dec. (102266.570000) PPP IPCP Receive Configuration NAK
16:51:47, 09 Dec. (102266.570000) PPP IPCP Send Configuration ACK
16:51:47, 09 Dec. (102266.560000) PPP IPCP Receive Configuration Request
16:51:47, 09 Dec. (102266.530000) PPP IPCP Send Configuration Request
16:51:46, 09 Dec. (102265.090000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.5dB, Up=7.2dB
16:51:46, 09 Dec. (102265.070000) CHAP authentication successful
16:51:45, 09 Dec. (102265.040000) CHAP Receive Challenge
16:51:45, 09 Dec. (102265.040000) Starting CHAP authentication with peer
16:51:45, 09 Dec. (102265.040000) PPP LCP Receive Configuration ACK
16:51:45, 09 Dec. (102265.030000) PPP LCP Send Configuration Request
16:51:45, 09 Dec. (102265.030000) PPP LCP Receive Configuration Reject
16:51:45, 09 Dec. (102265.030000) PPP LCP Send Configuration ACK
16:51:45, 09 Dec. (102265.020000) PPP LCP Receive Configuration Request
16:51:45, 09 Dec. (102265.020000) PPP LCP Send Configuration Request
16:50:55, 09 Dec. (102214.980000) PTM over DSL is up
16:50:20, 09 Dec. (102179.670000) PTM over DSL is down after 87 minutes uptime
16:50:20, 09 Dec. (102179.670000) PPPoE is down after 86 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:50:17, 09 Dec. (102176.700000) PPP LCP Send Termination Request [User request]
15:23:42, 09 Dec. (96981.090000) WAN operating mode is VDSL
15:23:42, 09 Dec. (96981.090000) Last WAN operating mode was VDSL
15:23:40, 09 Dec. (96979.740000) PPP IPCP Receive Configuration ACK
15:23:40, 09 Dec. (96979.730000) PPP IPCP Send Configuration Request
15:23:40, 09 Dec. (96979.720000) PPP IPCP Receive Configuration NAK
15:23:40, 09 Dec. (96979.720000) PPP IPCP Send Configuration ACK
15:23:40, 09 Dec. (96979.720000) PPP IPCP Receive Configuration Request
15:23:40, 09 Dec. (96979.700000) PPP IPCP Send Configuration Request
15:23:39, 09 Dec. (96978.510000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.3dB
15:23:39, 09 Dec. (96978.500000) CHAP authentication successful
15:23:39, 09 Dec. (96978.460000) CHAP Receive Challenge
15:23:39, 09 Dec. (96978.460000) Starting CHAP authentication with peer
15:23:39, 09 Dec. (96978.460000) PPP LCP Receive Configuration ACK
15:23:39, 09 Dec. (96978.450000) PPP LCP Send Configuration Request
15:23:39, 09 Dec. (96978.450000) PPP LCP Receive Configuration Reject
15:23:39, 09 Dec. (96978.450000) PPP LCP Send Configuration ACK
15:23:39, 09 Dec. (96978.440000) PPP LCP Receive Configuration Request
15:23:39, 09 Dec. (96978.440000) PPP LCP Send Configuration Request
15:22:49, 09 Dec. (96928.760000) PTM over DSL is up
15:22:13, 09 Dec. (96892.550000) PTM over DSL is down after 6 minutes uptime
15:22:13, 09 Dec. (96892.550000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:22:10, 09 Dec. (96889.610000) PPP LCP Send Termination Request [User request]
15:16:49, 09 Dec. (96568.200000) WAN operating mode is VDSL
15:16:49, 09 Dec. (96568.190000) Last WAN operating mode was VDSL
15:16:47, 09 Dec. (96566.780000) PPP IPCP Receive Configuration ACK
15:16:47, 09 Dec. (96566.770000) PPP IPCP Send Configuration Request
15:16:47, 09 Dec. (96566.760000) PPP IPCP Receive Configuration NAK
15:16:47, 09 Dec. (96566.760000) PPP IPCP Send Configuration ACK
15:16:47, 09 Dec. (96566.750000) PPP IPCP Receive Configuration Request
15:16:47, 09 Dec. (96566.740000) PPP IPCP Send Configuration Request

[#11]

15:16:46, 09 Dec. (96565.520000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.3dB, Up=7.2dB
15:16:46, 09 Dec. (96565.510000) CHAP authentication successful
15:16:46, 09 Dec. (96565.460000) CHAP Receive Challenge
15:16:46, 09 Dec. (96565.460000) Starting CHAP authentication with peer
15:16:46, 09 Dec. (96565.450000) PPP LCP Receive Configuration ACK
15:16:46, 09 Dec. (96565.450000) PPP LCP Send Configuration Request
15:16:46, 09 Dec. (96565.450000) PPP LCP Receive Configuration Reject
15:16:46, 09 Dec. (96565.440000) PPP LCP Send Configuration ACK
15:16:46, 09 Dec. (96565.440000) PPP LCP Receive Configuration Request
15:16:46, 09 Dec. (96565.440000) PPP LCP Send Configuration Request
15:15:56, 09 Dec. (96515.800000) PTM over DSL is up
15:15:21, 09 Dec. (96480.560000) PTM over DSL is down after 108 minutes uptime
15:15:21, 09 Dec. (96480.560000) PPPoE is down after 107 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:15:18, 09 Dec. (96477.540000) PPP LCP Send Termination Request [User request]
13:27:38, 09 Dec. (90017.900000) WAN operating mode is VDSL
13:27:38, 09 Dec. (90017.900000) Last WAN operating mode was VDSL
13:27:37, 09 Dec. (90016.700000) PPP IPCP Receive Configuration ACK
13:27:37, 09 Dec. (90016.700000) PPP IPCP Send Configuration Request
13:27:37, 09 Dec. (90016.690000) PPP IPCP Receive Configuration NAK
13:27:37, 09 Dec. (90016.690000) PPP IPCP Send Configuration ACK
13:27:37, 09 Dec. (90016.680000) PPP IPCP Receive Configuration Request
13:27:37, 09 Dec. (90016.680000) PPP IPCP Send Configuration Request
13:27:36, 09 Dec. (90015.630000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.7dB
13:27:36, 09 Dec. (90015.620000) CHAP authentication successful
13:27:36, 09 Dec. (90015.540000) CHAP Receive Challenge
13:27:36, 09 Dec. (90015.540000) Starting CHAP authentication with peer
13:27:36, 09 Dec. (90015.530000) PPP LCP Receive Configuration ACK
13:27:36, 09 Dec. (90015.530000) PPP LCP Send Configuration Request
13:27:36, 09 Dec. (90015.530000) PPP LCP Receive Configuration Reject
13:27:36, 09 Dec. (90015.520000) PPP LCP Send Configuration ACK
13:27:36, 09 Dec. (90015.520000) PPP LCP Receive Configuration Request
13:27:36, 09 Dec. (90015.520000) PPP LCP Send Configuration Request
13:26:47, 09 Dec. (89966.130000) PTM over DSL is up
13:26:12, 09 Dec. (89931.120000) PTM over DSL is down after 36 minutes uptime
13:26:12, 09 Dec. (89931.120000) PPPoE is down after 35 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
13:26:09, 09 Dec. (89928.290000) PPP LCP Send Termination Request [User request]
12:50:48, 09 Dec. (87807.960000) WAN operating mode is VDSL
12:50:48, 09 Dec. (87807.960000) Last WAN operating mode was VDSL
12:50:47, 09 Dec. (87806.610000) PPP IPCP Receive Configuration ACK
12:50:47, 09 Dec. (87806.610000) PPP IPCP Send Configuration Request
12:50:47, 09 Dec. (87806.600000) PPP IPCP Receive Configuration NAK
12:50:47, 09 Dec. (87806.590000) PPP IPCP Send Configuration ACK
12:50:47, 09 Dec. (87806.590000) PPP IPCP Receive Configuration Request
12:50:47, 09 Dec. (87806.590000) PPP IPCP Send Configuration Request
12:50:46, 09 Dec. (87805.430000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.4dB, Up=7.3dB
12:50:46, 09 Dec. (87805.410000) CHAP authentication successful
12:50:46, 09 Dec. (87805.370000) CHAP Receive Challenge
12:50:46, 09 Dec. (87805.370000) Starting CHAP authentication with peer
12:50:46, 09 Dec. (87805.360000) PPP LCP Receive Configuration ACK
12:50:46, 09 Dec. (87805.360000) PPP LCP Send Configuration Request
12:50:46, 09 Dec. (87805.360000) PPP LCP Receive Configuration Reject
12:50:46, 09 Dec. (87805.360000) PPP LCP Send Configuration ACK
12:50:46, 09 Dec. (87805.350000) PPP LCP Receive Configuration Request
12:50:46, 09 Dec. (87805.350000) PPP LCP Send Configuration Request
12:49:56, 09 Dec. (87755.670000) PTM over DSL is up
12:49:21, 09 Dec. (87720.170000) PTM over DSL is down after 178 minutes uptime
12:49:21, 09 Dec. (87720.170000) PPPoE is down after 177 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
12:49:18, 09 Dec. (87717.230000) PPP LCP Send Termination Request [User request]
09:51:27, 09 Dec. (77048.010000) WAN operating mode is VDSL
09:51:27, 09 Dec. (77048.010000) Last WAN operating mode was VDSL
09:51:26, 09 Dec. (77046.800000) PPP IPCP Receive Configuration ACK
09:51:26, 09 Dec. (77046.790000) PPP IPCP Send Configuration Request
09:51:26, 09 Dec. (77046.780000) PPP IPCP Receive Configuration NAK
09:51:26, 09 Dec. (77046.780000) PPP IPCP Send Configuration ACK
09:51:26, 09 Dec. (77046.780000) PPP IPCP Receive Configuration Request
09:51:26, 09 Dec. (77046.780000) PPP IPCP Send Configuration Request
09:51:25, 09 Dec. (77045.730000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.3dB
09:51:25, 09 Dec. (77045.720000) CHAP authentication successful
09:51:24, 09 Dec. (77045.670000) CHAP Receive Challenge
09:51:24, 09 Dec. (77045.660000) Starting CHAP authentication with peer
09:51:24, 09 Dec. (77045.660000) PPP LCP Receive Configuration ACK
09:51:24, 09 Dec. (77045.660000) PPP LCP Send Configuration Request
09:51:24, 09 Dec. (77045.650000) PPP LCP Receive Configuration Reject
09:51:24, 09 Dec. (77045.650000) PPP LCP Send Configuration ACK
09:51:24, 09 Dec. (77045.650000) PPP LCP Receive Configuration Request
09:51:24, 09 Dec. (77045.650000) PPP LCP Send Configuration Request
09:50:35, 09 Dec. (76996.270000) PTM over DSL is up
09:50:00, 09 Dec. (76961.250000) PTM over DSL is down after 35 minutes uptime
09:50:00, 09 Dec. (76961.250000) PPPoE is down after 34 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
09:49:57, 09 Dec. (76958.390000) PPP LCP Send Termination Request [User request]
09:15:03, 09 Dec. (74863.750000) WAN operating mode is VDSL
09:15:03, 09 Dec. (74863.750000) Last WAN operating mode was VDSL
09:15:01, 09 Dec. (74862.500000) PPP IPCP Receive Configuration ACK
09:15:01, 09 Dec. (74862.500000) PPP IPCP Send Configuration Request
09:15:01, 09 Dec. (74862.490000) PPP IPCP Receive Configuration NAK
09:15:01, 09 Dec. (74862.490000) PPP IPCP Send Configuration ACK
09:15:01, 09 Dec. (74862.480000) PPP IPCP Receive Configuration Request
09:15:01, 09 Dec. (74862.480000) PPP IPCP Send Configuration Request
09:15:00, 09 Dec. (74861.410000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=3.6dB, Up=7.2dB
09:15:00, 09 Dec. (74861.390000) CHAP authentication successful
09:15:00, 09 Dec. (74861.360000) CHAP Receive Challenge
09:15:00, 09 Dec. (74861.350000) Starting CHAP authentication with peer
09:15:00, 09 Dec. (74861.350000) PPP LCP Receive Configuration ACK
09:15:00, 09 Dec. (74861.350000) PPP LCP Send Configuration Request
09:15:00, 09 Dec. (74861.340000) PPP LCP Receive Configuration Reject
09:15:00, 09 Dec. (74861.340000) PPP LCP Send Configuration ACK
09:15:00, 09 Dec. (74861.340000) PPP LCP Receive Configuration Request
09:15:00, 09 Dec. (74861.340000) PPP LCP Send Configuration Request
09:14:11, 09 Dec. (74811.850000) PTM over DSL is up
09:13:36, 09 Dec. (74776.700000) PTM over DSL is down after 179 minutes uptime

[#12]

WHY WON'T IT LET ME PASTE ALL 3 "PAGES" OF DATA? 

[#13]

Thanks Andy, whatever PN/BT are telling you, there is something wrong with the connection before your Hub, which needs a proper investigation - where you have the Hub will have no effect on the PPPoE connection.

[#14]

I'm still unplugging it and bringing it back upstairs tonight as we have an electrician coming tomorrow and he needs access to the consumer unit in the hall cupboard and having this router sitting on a stool outside with all the darn wires everywhere isn't practical.

Thanks for trying to help though.

[#15]

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@andyt1970 wrote:

WHY WON'T IT LET ME PASTE ALL 3 "PAGES" OF DATA? 

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Don't worry, Andy, there is more than enough there to warrant a proper investigation of the BT infrastructure.