Fibre broadband keeps dropping, router light goes orange

[#1]

Just found the order receipt for this desktop PC and there is actually a built in PCI (?) wi-fi card inside, could this be interfering?

Just want to connect it to the router via a reliable ethernet connection......

[#2]

Thank you so much, I/we could cry as you seem to be the only person acknowledging there is something not right.

[#3]

If it  has a Wi-Fi card, try it with that, especially if the Hub is in the same room - if it isn't too good, you can always go back to Cat6.

The Wi-Fi card shouldn't interfere if you are connected by ethernet, but is there a way of checking whether it is in an active state - I'll have to go back to the Windows machine if you ask 'how'?'

[#4]

I have the free "ProtonVPN" but only connect when needed and always disconnect.

[#5]

The router is still downstairs for now, as advised by Plusnet and Openreach.

[#6]

OK the Wi-Fi is disabled, so won't be having any effect.

[#7]

As I said, where the Hub is won't affect the BT infrastructure which is at fault.

[#8]

3.14pm another drop, now logged out of work for 15 minutes. Orange light on router, just gone blue again 😒

[#9]

Anything in the logs, Andy - LAN or WAN?

[#10]

[#11]

15:15:35, 10 Dec. (58101.330000) WAN operating mode is VDSL
15:15:35, 10 Dec. (58101.330000) Last WAN operating mode was VDSL
15:15:34, 10 Dec. (58100.010000) PPP IPCP Receive Configuration ACK
15:15:34, 10 Dec. (58100.010000) PPP IPCP Send Configuration Request
15:15:34, 10 Dec. (58100.000000) PPP IPCP Receive Configuration NAK
15:15:34, 10 Dec. (58100.000000) PPP IPCP Send Configuration ACK
15:15:34, 10 Dec. (58099.990000) PPP IPCP Receive Configuration Request
15:15:34, 10 Dec. (58099.980000) PPP IPCP Send Configuration Request
15:15:33, 10 Dec. (58098.850000) PPPoE is up -​ Down Rate=75718Kbps, Up Rate=19999Kbps; SNR Margin Down=3.2dB, Up=7.6dB
15:15:33, 10 Dec. (58098.840000) CHAP authentication successful
15:15:33, 10 Dec. (58098.790000) CHAP Receive Challenge
15:15:33, 10 Dec. (58098.790000) Starting CHAP authentication with peer
15:15:33, 10 Dec. (58098.780000) PPP LCP Receive Configuration ACK
15:15:33, 10 Dec. (58098.780000) PPP LCP Send Configuration Request
15:15:33, 10 Dec. (58098.770000) PPP LCP Receive Configuration Reject
15:15:33, 10 Dec. (58098.770000) PPP LCP Send Configuration ACK
15:15:33, 10 Dec. (58098.770000) PPP LCP Receive Configuration Request
15:15:33, 10 Dec. (58098.770000) PPP LCP Send Configuration Request
15:14:43, 10 Dec. (58049.410000) PTM over DSL is up
15:14:09, 10 Dec. (58014.560000) PTM over DSL is down after 965 minutes uptime
15:14:09, 10 Dec. (58014.550000) PPPoE is down after 964 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:14:06, 10 Dec. (58011.770000) PPP LCP Send Termination Request [User request]
23:09:30, 09 Dec. ( 135.890000) WAN operating mode is VDSL
23:09:30, 09 Dec. ( 135.890000) Last WAN operating mode was VDSL
23:09:28, 09 Dec. ( 134.740000) PPP IPCP Receive Configuration ACK
23:09:28, 09 Dec. ( 134.740000) PPP IPCP Send Configuration Request
23:09:28, 09 Dec. ( 134.730000) PPP IPCP Receive Configuration NAK
23:09:28, 09 Dec. ( 134.730000) PPP IPCP Send Configuration ACK
23:09:28, 09 Dec. ( 134.730000) PPP IPCP Receive Configuration Request
23:09:28, 09 Dec. ( 134.720000) PPP IPCP Send Configuration Request
23:09:27, 09 Dec. ( 133.750000) PPPoE is up -​ Down Rate=76833Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=7.4dB
23:09:27, 09 Dec. ( 133.740000) CHAP authentication successful
23:09:27, 09 Dec. ( 133.690000) CHAP Receive Challenge
23:09:27, 09 Dec. ( 133.690000) Starting CHAP authentication with peer
23:09:27, 09 Dec. ( 133.690000) PPP LCP Receive Configuration ACK
23:09:27, 09 Dec. ( 133.680000) PPP LCP Send Configuration Request
23:09:27, 09 Dec. ( 133.680000) PPP LCP Receive Configuration Reject
23:09:27, 09 Dec. ( 133.680000) PPP LCP Send Configuration ACK
23:09:27, 09 Dec. ( 133.670000) PPP LCP Receive Configuration Request
23:09:27, 09 Dec. ( 133.670000) PPP LCP Send Configuration Request
23:08:38, 09 Dec. ( 84.640000) PTM over DSL is up
23:07:48, 09 Dec. ( 34.600000) WAN Auto-​sensing running.
00:00:33, 30 Aug. ( 34.040000) WAN Auto-​sensing running.
21:39:50, 09 Dec. (119549.070000) PTM over DSL is down after 264 minutes uptime
21:39:50, 09 Dec. (119549.070000) PPPoE is down after 264 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
21:39:47, 09 Dec. (119546.170000) PPP LCP Send Termination Request [User request]
17:15:49, 09 Dec. (103708.750000) WAN operating mode is VDSL
17:15:49, 09 Dec. (103708.750000) Last WAN operating mode was VDSL
17:15:48, 09 Dec. (103707.240000) PPP IPCP Receive Configuration ACK
17:15:48, 09 Dec. (103707.240000) PPP IPCP Send Configuration Request
17:15:48, 09 Dec. (103707.230000) PPP IPCP Receive Configuration NAK
17:15:48, 09 Dec. (103707.230000) PPP IPCP Send Configuration ACK
17:15:48, 09 Dec. (103707.220000) PPP IPCP Receive Configuration Request
17:15:48, 09 Dec. (103707.200000) PPP IPCP Send Configuration Request
17:15:46, 09 Dec. (103705.900000) PPPoE is up -​ Down Rate=78382Kbps, Up Rate=19999Kbps; SNR Margin Down=3.8dB, Up=7.9dB
17:15:46, 09 Dec. (103705.880000) CHAP authentication successful
17:15:46, 09 Dec. (103705.800000) CHAP Receive Challenge
17:15:46, 09 Dec. (103705.800000) Starting CHAP authentication with peer
17:15:46, 09 Dec. (103705.790000) PPP LCP Receive Configuration ACK
17:15:46, 09 Dec. (103705.790000) PPP LCP Send Configuration Request
17:15:46, 09 Dec. (103705.780000) PPP LCP Receive Configuration Reject
17:15:46, 09 Dec. (103705.760000) PPP LCP Send Configuration ACK
17:15:46, 09 Dec. (103705.750000) PPP LCP Receive Configuration Request
17:15:46, 09 Dec. (103705.750000) PPP LCP Send Configuration Request
17:14:56, 09 Dec. (103655.780000) PTM over DSL is up
17:14:21, 09 Dec. (103620.300000) PTM over DSL is down after 4 minutes uptime
17:14:21, 09 Dec. (103620.290000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:14:18, 09 Dec. (103617.160000) PPP LCP Send Termination Request [User request]
17:11:11, 09 Dec. (103430.750000) WAN operating mode is VDSL
17:11:11, 09 Dec. (103430.750000) Last WAN operating mode was VDSL
17:11:10, 09 Dec. (103429.270000) PPP IPCP Receive Configuration ACK
17:11:10, 09 Dec. (103429.260000) PPP IPCP Send Configuration Request
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration NAK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Send Configuration ACK
17:11:10, 09 Dec. (103429.250000) PPP IPCP Receive Configuration Request
17:11:10, 09 Dec. (103429.230000) PPP IPCP Send Configuration Request
17:11:08, 09 Dec. (103427.940000) PPPoE is up -​ Down Rate=77365Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=6.2dB
17:11:08, 09 Dec. (103427.920000) CHAP authentication successful
17:11:08, 09 Dec. (103427.880000) CHAP Receive Challenge
17:11:08, 09 Dec. (103427.870000) Starting CHAP authentication with peer
17:11:08, 09 Dec. (103427.870000) PPP LCP Receive Configuration ACK
17:11:08, 09 Dec. (103427.870000) PPP LCP Send Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Reject
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration ACK
17:11:08, 09 Dec. (103427.860000) PPP LCP Receive Configuration Request
17:11:08, 09 Dec. (103427.860000) PPP LCP Send Configuration Request
17:10:18, 09 Dec. (103377.640000) PTM over DSL is up
17:09:41, 09 Dec. (103340.920000) PTM over DSL is down after 0 minutes uptime
17:08:49, 09 Dec. (103288.200000) PTM over DSL is up
17:08:12, 09 Dec. (103251.550000) PTM over DSL is down after 0 minutes uptime
17:07:43, 09 Dec. (103222.250000) PTM over DSL is up
17:07:06, 09 Dec. (103185.890000) PTM over DSL is down after 16 minutes uptime
17:07:06, 09 Dec. (103185.890000) PPPoE is down after 15 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:07:03, 09 Dec. (103182.840000) PPP LCP Send Termination Request [User request]
16:51:49, 09 Dec. (102268.310000) WAN operating mode is VDSL
16:51:49, 09 Dec. (102268.310000) Last WAN operating mode was VDSL
16:51:47, 09 Dec. (102266.610000) PPP IPCP Receive Configuration ACK
16:51:47, 09 Dec. (102266.600000) PPP IPCP Send Configuration Request
16:51:47, 09 Dec. (102266.570000) PPP IPCP Receive Configuration NAK
16:51:47, 09 Dec. (102266.570000) PPP IPCP Send Configuration ACK

[#12]

I only have WIRE LAN, going into kitchen now using laptop. My boy is home from school.

08:46:17, 10 Dec. (34742.590000) Wire Lan Port 1 down
08:38:44, 10 Dec. (34289.570000) Wire Lan Port 2 up
08:38:38, 10 Dec. (34283.570000) Wire Lan Port 2 down
08:38:14, 10 Dec. (34259.570000) Wire Lan Port 2 up
08:38:11, 10 Dec. (34256.570000) Wire Lan Port 2 down
08:38:05, 10 Dec. (34250.570000) Wire Lan Port 2 up
08:37:59, 10 Dec. (34244.570000) Wire Lan Port 2 down
08:37:56, 10 Dec. (34241.570000) Wire Lan Port 2 up
08:37:53, 10 Dec. (34238.570000) Wire Lan Port 2 down
08:37:44, 10 Dec. (34229.570000) Wire Lan Port 2 up
08:37:38, 10 Dec. (34223.570000) Wire Lan Port 2 down
08:37:35, 10 Dec. (34220.570000) Wire Lan Port 2 up
08:37:32, 10 Dec. (34217.570000) Wire Lan Port 2 down
08:34:11, 10 Dec. (34016.570000) Wire Lan Port 2 up
08:34:08, 10 Dec. (34013.570000) Wire Lan Port 2 down
08:34:02, 10 Dec. (34007.570000) Wire Lan Port 2 up
08:33:59, 10 Dec. (34004.570000) Wire Lan Port 2 down
08:33:56, 10 Dec. (34001.570000) Wire Lan Port 2 up
08:33:50, 10 Dec. (33995.570000) Wire Lan Port 2 down
08:33:29, 10 Dec. (33974.570000) Wire Lan Port 2 up
08:33:26, 10 Dec. (33971.560000) Wire Lan Port 2 down
08:33:02, 10 Dec. (33947.560000) Wire Lan Port 1 up
08:32:35, 10 Dec. (33920.560000) Wire Lan Port 2 up
08:32:32, 10 Dec. (33917.560000) Wire Lan Port 2 down
08:32:26, 10 Dec. (33911.560000) Wire Lan Port 2 up
08:32:23, 10 Dec. (33908.560000) Wire Lan Port 2 down
08:32:05, 10 Dec. (33890.560000) Wire Lan Port 1 down
08:32:02, 10 Dec. (33887.560000) Wire Lan Port 2 up
08:31:59, 10 Dec. (33884.560000) Wire Lan Port 2 down
08:31:41, 10 Dec. (33866.560000) Wire Lan Port 2 up
08:31:38, 10 Dec. (33863.560000) Wire Lan Port 2 down
08:31:17, 10 Dec. (33842.550000) Wire Lan Port 2 up
08:31:14, 10 Dec. (33839.550000) Wire Lan Port 2 down
08:31:11, 10 Dec. (33836.550000) Wire Lan Port 2 up
08:31:08, 10 Dec. (33833.550000) Wire Lan Port 2 down
08:31:02, 10 Dec. (33827.550000) Wire Lan Port 2 up
08:30:59, 10 Dec. (33824.550000) Wire Lan Port 2 down
08:30:56, 10 Dec. (33821.550000) Wire Lan Port 2 up
08:30:53, 10 Dec. (33818.550000) Wire Lan Port 2 down
08:30:26, 10 Dec. (33791.550000) Wire Lan Port 2 up
08:30:23, 10 Dec. (33788.550000) Wire Lan Port 2 down
08:30:11, 10 Dec. (33776.550000) Wire Lan Port 2 up
08:30:08, 10 Dec. (33773.550000) Wire Lan Port 2 down
08:29:47, 10 Dec. (33752.550000) Wire Lan Port 2 up
08:29:41, 10 Dec. (33746.550000) Wire Lan Port 2 down
08:29:35, 10 Dec. (33740.550000) Wire Lan Port 2 up
08:29:32, 10 Dec. (33737.550000) Wire Lan Port 2 down
08:29:23, 10 Dec. (33728.550000) Wire Lan Port 2 up
08:29:20, 10 Dec. (33725.550000) Wire Lan Port 2 down
08:28:47, 10 Dec. (33692.550000) Wire Lan Port 2 up
08:28:44, 10 Dec. (33689.550000) Wire Lan Port 2 down
08:28:41, 10 Dec. (33686.550000) Wire Lan Port 2 up
08:28:38, 10 Dec. (33683.550000) Wire Lan Port 2 down
08:28:17, 10 Dec. (33662.550000) Wire Lan Port 2 up
08:28:14, 10 Dec. (33659.550000) Wire Lan Port 2 down
08:28:08, 10 Dec. (33653.550000) Wire Lan Port 2 up
08:28:05, 10 Dec. (33650.550000) Wire Lan Port 2 down
08:28:02, 10 Dec. (33647.550000) Wire Lan Port 2 up
08:27:59, 10 Dec. (33644.550000) Wire Lan Port 2 down
08:27:47, 10 Dec. (33632.550000) Wire Lan Port 2 up
08:27:44, 10 Dec. (33629.550000) Wire Lan Port 2 down
08:27:38, 10 Dec. (33623.550000) Wire Lan Port 2 up
08:27:35, 10 Dec. (33620.550000) Wire Lan Port 2 down
08:27:32, 10 Dec. (33617.550000) Wire Lan Port 2 up
08:27:29, 10 Dec. (33614.550000) Wire Lan Port 2 down
08:27:26, 10 Dec. (33611.550000) Wire Lan Port 2 up
08:27:23, 10 Dec. (33608.550000) Wire Lan Port 2 down
08:27:20, 10 Dec. (33605.550000) Wire Lan Port 2 up
08:27:17, 10 Dec. (33602.550000) Wire Lan Port 2 down
08:27:11, 10 Dec. (33596.550000) Wire Lan Port 2 up
08:27:05, 10 Dec. (33590.550000) Wire Lan Port 2 down
08:26:59, 10 Dec. (33584.550000) Wire Lan Port 2 up
08:26:56, 10 Dec. (33581.550000) Wire Lan Port 2 down
08:26:11, 10 Dec. (33536.550000) Wire Lan Port 2 up
08:26:08, 10 Dec. (33533.550000) Wire Lan Port 2 down
08:25:11, 10 Dec. (33476.550000) Wire Lan Port 2 up
08:25:08, 10 Dec. (33473.550000) Wire Lan Port 2 down
08:24:59, 10 Dec. (33464.550000) Wire Lan Port 2 up
08:24:56, 10 Dec. (33461.550000) Wire Lan Port 2 down
08:24:08, 10 Dec. (33413.550000) Wire Lan Port 2 up
08:24:05, 10 Dec. (33410.550000) Wire Lan Port 2 down
08:23:53, 10 Dec. (33398.550000) Wire Lan Port 2 up
08:23:50, 10 Dec. (33395.550000) Wire Lan Port 2 down
08:23:41, 10 Dec. (33386.550000) Wire Lan Port 2 up
08:23:38, 10 Dec. (33383.550000) Wire Lan Port 2 down
08:23:26, 10 Dec. (33371.550000) Wire Lan Port 2 up
08:23:23, 10 Dec. (33368.550000) Wire Lan Port 2 down
08:23:14, 10 Dec. (33359.550000) Wire Lan Port 2 up
08:23:11, 10 Dec. (33356.550000) Wire Lan Port 2 down
08:23:05, 10 Dec. (33350.550000) Wire Lan Port 2 up
08:23:02, 10 Dec. (33347.550000) Wire Lan Port 2 down
08:22:59, 10 Dec. (33344.550000) Wire Lan Port 2 up
08:22:56, 10 Dec. (33341.550000) Wire Lan Port 2 down
08:22:35, 10 Dec. (33320.550000) Wire Lan Port 2 up
08:22:26, 10 Dec. (33311.550000) Wire Lan Port 2 down
08:21:44, 10 Dec. (33269.550000) Wire Lan Port 2 up
08:21:41, 10 Dec. (33266.550000) Wire Lan Port 2 down
08:21:23, 10 Dec. (33248.550000) Wire Lan Port 2 up
08:21:20, 10 Dec. (33245.550000) Wire Lan Port 2 down
08:20:05, 10 Dec. (33170.550000) Wire Lan Port 2 up

[#13]

@andyt1970 

not sure what John is looking for with LAN, WAN shows the dropped connection, can you capture from "ALL" in event logs for around 15:14:06, 10 Dec, this will give an overall look at the event.

Did the light just go Orange or did the b light come one as well?

Dan

[#14]

Hope this helps? I didn't notice if the b light came on, sorry.

[EDIT: Removed anything that looks like an IP address]

15:17:34, 10 Dec. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [ ]:58176-​>[ ]:443 on ppp3)
15:17:13, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:52062-​>[  ]:443 on ppp3)
15:16:56, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:33259-​>[  ]:443 on ppp3)
15:16:34, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:46783-​>[  ]:8080 on ppp3)
15:16:14, 10 Dec. (58139.800000) CWMP: session closed due to error: Timeout
15:15:51, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:50039-​>[  ]:443 on ppp3)
15:15:44, 10 Dec. (58109.770000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
15:15:38, 10 Dec. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [  ]:49976-​>[  ]:443 on ppp3)
15:15:37, 10 Dec. (58103.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:15:37, 10 Dec. (58103.280000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:15:35, 10 Dec. (58101.330000) WAN operating mode is VDSL
15:15:35, 10 Dec. (58101.330000) Last WAN operating mode was VDSL
15:15:34, 10 Dec. (58100.010000) PPP IPCP Receive Configuration ACK
15:15:34, 10 Dec. (58100.010000) PPP IPCP Send Configuration Request
15:15:34, 10 Dec. (58100.000000) PPP IPCP Receive Configuration NAK
15:15:34, 10 Dec. (58100.000000) PPP IPCP Send Configuration ACK
15:15:34, 10 Dec. (58099.990000) PPP IPCP Receive Configuration Request
15:15:34, 10 Dec. (58099.980000) PPP IPCP Send Configuration Request
15:15:33, 10 Dec. (58098.850000) PPPoE is up -​ Down Rate=75718Kbps, Up Rate=19999Kbps; SNR Margin Down=3.2dB, Up=7.6dB
15:15:33, 10 Dec. (58098.840000) CHAP authentication successful
15:15:33, 10 Dec. (58098.790000) CHAP Receive Challenge
15:15:33, 10 Dec. (58098.790000) Starting CHAP authentication with peer
15:15:33, 10 Dec. (58098.780000) PPP LCP Receive Configuration ACK
15:15:33, 10 Dec. (58098.780000) PPP LCP Send Configuration Request
15:15:33, 10 Dec. (58098.770000) PPP LCP Receive Configuration Reject
15:15:33, 10 Dec. (58098.770000) PPP LCP Send Configuration ACK
15:15:33, 10 Dec. (58098.770000) PPP LCP Receive Configuration Request
15:15:33, 10 Dec. (58098.770000) PPP LCP Send Configuration Request
15:14:43, 10 Dec. (58049.410000) PTM over DSL is up
15:14:42, 10 Dec. (58047.610000) CWMP: session closed due to error: Could not resolve host
15:14:42, 10 Dec. (58047.600000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:14:42, 10 Dec. (58047.590000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:14:11, 10 Dec. (58017.320000) CWMP: session closed due to error: Could not resolve host
15:14:11, 10 Dec. (58017.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:14:11, 10 Dec. (58017.280000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:14:11, 10 Dec. (58017.010000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
15:14:09, 10 Dec. (58014.560000) PTM over DSL is down after 965 minutes uptime
15:14:09, 10 Dec. (58014.550000) PPPoE is down after 964 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:14:06, 10 Dec. (58011.770000) PPP LCP Send Termination Request [User request]
15:09:43, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:9090-​>[  ]:22 on ppp3)
15:09:28, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:12653-​>[  ]:8080 on ppp3)
15:07:43, 10 Dec. IN: BLOCK [16] Remote administration (TCP [  ]:9090-​> [  ]:22 on ppp3)
15:00:01, 10 Dec. ath00: STA a0:d0:dc:f2:da:5d IEEE 802.11: Client disassociated

[#15]

@Dan_the_Van Sorry, the LAN request was an aberration, due to something I was involved with on my local forum, sorry. 😉

@andyt1970 That last report proves my point - you are loosing PPP connection, as previously, without you doing anything to cause it - ignore that 'user request' tripe in the log above. It is something upstream of your Hub - in the BT/OR network which is borked and needs further investigation.