Firmware still at v0.08.00.08297-PN

Markwallwork0 · ‎01-10-2018

Hi my PN hub 2 is still at the firmware version above . I checked with PN and they said it was still at the management platform is there anyway to get it updated or do I simply just wait . It’s not giving me any issues

Townman · ‎22-08-2007

@Markwallwork0 wrote:
I checked with PN and they said it was still at the management platform

Hi Mark,

Was that checked by serial number or just confirming that there is a Hub 2 on your account?

There was a major update programme about 18 months ago ... so it should have updated before now.

@bobpullen - is this still your space please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Markwallwork0 · ‎01-10-2018

Hi this was confirmed by Plusnet via serial number . It is on the management platform but hasn’t been online for more than month as this was my spare router which I only connected a month ago after problems with my other one . From what I can see it has never received the latest firmware also never had it when I received this router at the end of 2023

Dan_the_Van · ‎25-06-2007

@Markwallwork0

If the Hub two is on the management system you should be able to prompt a firmware upgrade by performing a factory reset.

With a paper clip or similar push in the factory reset hole, hold in until the light either goes off or green

HTH