Home Hub 2 Settings for yeskamo CCTV as unable to connect to live feed

[#1]

Hi,

I have tried many combinations both with the Yeskamo NVR settings and also the home hub 2 settings with changing port settings  but I am unable to successfully be able to view live feed from the CCTV cameras using the mobile app to remotely connect to them. This has been an ongoing issue ever since I moved from TALK TALK to Plusnet, is there an issue with the router/modem Plusnet has supplied or are there a specific configuration I need to set.

Thanks

Tim 

[#2]

Moderators Note

This topic has been moved from Broadband to My Router 

[#3]

@TIMWARD  Welcome to the Plusnet Community Fora.

I suspect that Plusnet use a different range of IP addresses to your previous router. Have you tried a factory reset on both the NVR and Plusnet hub then setting it all up from scratch?

[#4]

Thanks for the advice, I have tried a full reset and I can connect through my phone while on wifi but not when out. I can see the ip address changed/renewed and changed when I set it up again. I can get it to work and then with on a few hours it stops connecting.

[#5]

First of all, there's 2 types of cameras / apps: the first connects via an external cloud service, and these need no special setup. The second needs and uses an incoming connection to your camera... to use this you need to have a forwarding rule on your router, and best to set up a static INTERNAL IP on the router for the camera. You would now point your app to your EXTERNAL IP (as shown on the router's Broadband status page).

If your broadband uses a "dynamic IP", then it's possible that, when the router decides to "reset" the broadband (can happen anywhere from days to weeks) the external public IP changes. 

The Hub 2 supports various "Dynamic DNS" service: the idea is that on a regular basis, the router "checks in" to the DNS service, and updates the IP being used.

What you would need to do:

1) find a dynamic DNS service (look at the list of supported services on your router)  and create an account (free!)

2) On your Hub 2, go to Advanced / Broadband / Dynamic DNS, and fill in the details

3) On your device, you now point to that NAME (rather than the Public IP address) to access your camera.

(I will not comment on the security aspects of connecting a camera connected so publicly) 

(I'm wondering if the issue you are having is partly related to the fact that your app is pointing to the camera's INTERNAL IP, typically something like "192.168.0 xx", rather than the EXTERNAL IP?)