Hub One longer length power supply/extension cable

[#1]

@daveplus
The ethernet is not the problem have extra long adsl and cat6. Literally just power supply.
The one I found is 3.3mm internal dia. Might try that, but would be good to know from somewhere official what the proper spec is.

[#2]

I had the same problem. Despite a serious amount of searching on line I could not find an extension or even a single barrel plug to fit the power socket on the Hub One router. The usual sizes for this sort of device seems to be either a 5.5mm x 2.1mm or 5.5mm x 2.5mm. For some reason the Hub One ( and BT's hub 6) seem to use 5.5mm x 3.0(ish). Why use a non-standard plug? Are they trying to lock you into their products? - seems unlikely. Anyway I gave up and bought  a TP-Link Archer AC 1200. It works well and has a standard sized plug for which there are plenty of extensions available.

[#3]

Sorry if this has already been mentioned

You'll need:

The size and correct plug.
What voltes it takes.
What amps it needs.

I can't check ours at the moment otherwise I would have said.

[#4]

Also worth noting the BT Hub 5A and Plusnet Hub One use a different plug from the BT Hub 5B.

[#5]

I found an appropriate adaptor from here:
https://www.ebay.co.uk/itm/264369952956
After some back and forth they sorted me out with the correct connection! All working fine now.

[#6]

I've got the same problem. Engineer coming today to install, but I've only now opened the box to discover how short the cable is from the power supply.

Could you give a name or serial no. of the 'correct connection' so I can get one too?

TIA

[#7]

@ACCB Do you not have a telephone line? You will only have an engineer visit if you have ordered a new phone line. All broadband provisions are self install.

[#8]

Off-topic.

But we've just moved from Virgin Media - thankfully - and the landline needs physical intervention, apparently.

[#9]

@ACCB The ebay link i posted takes you the working long cable adapter i am currently using. This comes with various interchangeable end pieces of varying diameters. One of these fits into the Hub. - i had to go back and forth as the end pieces were missing from my delivery at first.

[#10]

Ah... OK.

Thanks.

Might not need it (depends whether I leave the router where the VM one was or move it... either way I need to drag a cable or two under the hall carpet).

But at least I know there's an option out there.

Last time I had this issue I was able to buy a male-female extension cable, but that was a standard size.